Part E: e-Transfer - Terms and Conditions

  1. Introduction. The terms and conditions of this Part E (i) apply only when you use the e-Transfer Service, either as a Sender, Requestor, Responder or as a Recipient; (ii) are in addition to the general terms and conditions in Part B of this Agreement; and (iii) replace all prior agreements between you and us for the e-Transfer Service, except for the disclosures in the RBC Royal Bank Disclosures and Agreements booklet, which supplement this Part and form an integral part of it. If there is a conflict between this Part E and the general terms and conditions in Part B of this Agreement, this Part E will apply to the extent necessary to resolve the conflict.
  2. Initiating an e-Transfer. To send an e-Transfer, you must provide the Recipient’s email address, mobile number or other permitted contact information. In some cases, you may be required to provide an e-Transfer Question and Answer to authenticate the Recipient, who must correctly respond to the e-Transfer Question and Answer. After you initiate an e-Transfer using the e-Transfer Service, we will withdraw the e-Transfer amount from your Deposit Account and send an email, text message or other message to the Recipient at the email address, mobile number or other permitted contact information that you provide. The email, text message or other permitted message may identify you as the Sender, and the e-Transfer amount, the name of the Recipient, and that you are using the e-Transfer Service. In cases where an e-Transfer Question and Answer is used to authenticate the Recipient, we will hold the value of the e-Transfer until we receive notice that (i) the Recipient has correctly responded to the e-Transfer Question and Answer and claimed the e-Transfer or (ii) you cancel and reclaim the e-Transfer.
  3. Initiating an e-Transfer Request Money. To send an e-Transfer Request Money, you must provide the Responder’s email address, mobile number or other permitted information. After you initiate an e-Transfer Request Money, we will send an email, text message or other message to the Responder at the email address, mobile number or other permitted contact information that you provide. The email, text message or other permitted message may identify you as the Requestor, display the e-Transfer Request Money amount, and indicate that you are sending an e-Transfer Request Money.
  4. No Interest. We will not pay interest on the e-Transfer amount to any Deposit Account, whether the Deposit Account was held by a Sender, Requestor, Responder or Recipient, for the period of time the e-Transfer amount was not in the Deposit Account.
  5. Claiming or Declining an e-Transfer.
    When an e-Transfer Question and Answer is used:
    (a) A Recipient of an e-Transfer may claim or decline the e-Transfer using Online Banking, Mobile Banking, or the online or mobile banking services of another financial institution. Other financial institutions may charge an additional fee if a Recipient uses its services.
    (b) To claim or decline an e-Transfer, the Recipient must first respond correctly to the e-Transfer Question and Answer.
    (c) A Recipient who successfully claims an e-Transfer using our Online Banking, Mobile Banking or the online or mobile banking service of another financial institution should generally receive funds immediately.
    (d) A Recipient has 30 days from the time an e-Transfer is sent to claim or decline the e-Transfer amount, after which the e-Transfer will automatically expire. An e-Transfer sent from another financial institution will also expire after a certain period of time.
    e) Only one e-Transfer Question and Answer may be stored per Recipient. If you, as the Sender, change the e-Transfer Question or Answer for a Recipient, it overrides any previously saved e-Transfer Question and Answer for that Recipient and applies to all outstanding e-Transfers for that Recipient. The new e-Transfer Question and Answer will enable the Recipient to accept any previously sent e-Transfers from the Sender that have not yet been claimed, expired or cancelled. If there is an outstanding e-Transfer you do not wish the Recipient to receive, you must cancel it via Online Banking or Mobile Banking before it is claimed.
  6. Claiming an e-Transfer When an e-Transfer Question and Answer is Not Used.
    (a) If the Recipient has registered for Autodeposit, the Sender is not required to provide an e-Transfer Question and Answer. The e-Transfer funds sent by the Sender will be automatically deposited into the Recipient’s Deposit Account; and
    (b) If you are a Responder, the e-Transfer Request Money funds will be automatically deposited to the Requestor’s Deposit Account without requiring the Requestor to answer an e-Transfer Question and Answer.
  7. Cancelling an e-Transfer. A Sender may cancel an e-Transfer at any time before it has been claimed by the Recipient or the funds have been deposited into their Deposit Account.

    As a Recipient of an e-Transfer using Online Banking, you agree that an e-Transfer may be stopped at any time by the Sender before you have claimed the e-Transfer.
  8. Cancelling an e-Transfer Request Money. A Requestor may cancel an e-Transfer Request Money at any time before it has been fulfilled by the Responder.
  9. Declined, Cancelled or Expired e-Transfer. If you send an e-Transfer that is declined, cancelled or automatically expired, and you do not reclaim the funds within 15 days, we may attempt to redeposit the value of such e-Transfer into the Deposit Account from which the funds originated, minus any reclaim fee, or, at our sole discretion, either deposit the funds into another one of your Deposit Accounts or hold the funds in one of our branches or mail you a draft in Canadian dollars to your last recorded address.
  10. We Are Entitled to Rely on an Email Address, Mobile Number, other Permitted Contact Information and e-Transfer Question and Answer. We, and other financial institutions participating in the e-Transfer Service, are entitled to pay an e-Transfer or process an e-Transfer Request Money to anyone who, using Online Banking, Mobile Banking, or the online or mobile banking service of another financial institution, receives and claims the e-Transfer or requests and responds to the e-Transfer Request Money and, if the e-Transfer Question and Answer feature is used, correctly responds to the e-Transfer Question and Answer, whether or not you intended that person to receive the e-Transfer. You will comply with your security obligations under Part B, Section 15 (Security) of this Agreement and will not use email, text message or any optional message that may accompany the e-Transfer to send the Recipient the e-Transfer Question and Answer. If you are a Recipient, you agree that you will not disclose the e-Transfer Question and Answer to anyone.
  11. Your Responsibilities as a Sender. As a Sender of an e-Transfer, you are responsible for (i) providing a correct and operational email address, mobile number or other permitted contact information for the Recipient, (ii) ensuring that the Recipient has consented to your providing and our using the contact information of the Recipient for the purposes of sending the e-Transfer, and (iii) notifying us promptly of any change to the email address, mobile number or other permitted contact information of the Recipient. If the e-Transfer Question and Answer feature is used, you agree to create an effective e-Transfer Question and Answer that is known only to you and the Recipient, and not to use email, text messages or the optional message field that may accompany the e-Transfer to send the Recipient the answer to the e-Transfer Question and Answer.
  12. Your Responsibilities as a Recipient. As a Recipient of an e-Transfer, you agree to keep the answer to the e-Transfer Question and Answer, if provided, confidential at all times and to use it only as required to receive the e-Transfer amount.
  13. Your Responsibilities as a Requestor. As a Requestor, you are responsible for (i) providing a correct and operational email address, mobile number or other permitted contact information for the intended Responder, (ii) ensuring that the Responder has consented to your providing and our using the contact information of the Responder for the purposes of requesting the e-Transfer Request Money, and (iii) notifying us promptly of any change to the email address, mobile number or other permitted contact information of the Responder.
  14. Optional Message Field. We will not examine any optional message included by a Sender and/or Recipient in connection with an e-Transfer or Requestor and/or Responder in connection with an e-Transfer Request Money and we assume no responsibility for the contents of the optional message. You should not address any communication to us, or any other financial institution, using the optional message field. You should not reveal any e-Transfer Question and Answer in the optional message field.
  15. Status of e-Transfer. You are responsible for reviewing the status of any e-Transfer you send using the e-Transfer Service by checking your payment history in Online Banking.
  16. Status of e-Transfer Request Money. You are responsible for reviewing the status of any e-Transfer Request Money you send using the e-Transfer Service by checking your Request Money history in Online Banking.
  17. Limits. We and any third party may set access limits, including the amount of money you are allowed to send or receive when you use the e-Transfer Service.