Skip to main content

Frequently Asked Questions - Online Credit Card Activation

You can activate your credit card in one of the following ways:

  • If you have access to Online Banking, sign in using your Client Card/Username and Password. Select your credit card on the Accounts Summary page. You will be taken to the Credit Card Account Details page, where you can select "Activate My Credit Card". Follow the on-screen prompts.
  • If you don’t have access to Online Banking, go to www.rbc.com/activate. While activating your card, you can also enrol in Online Banking, if you wish.
  • If you want to activate your Personal or Business Banking credit card over the phone, please call 1 877 900 5900. For Private Banking credit cards, please call 1 888 769 2597.

As soon as your new card is activated, please remember to sign the back of the card. If you are replacing an older credit card, remember to destroy your old card.

If you want to re-activate a cancelled or closed credit card, please call us at 1 800 769 2512.

If you are eligible for BalanceProtector Premiere, you can apply for it both when you activate your new credit card and any time after your card has been activated.

To apply for BalanceProtector Premiere when you activate your credit card:

  • If you have access to Online Banking, sign in using your Client Card/Username and Password. Select your new credit card on the Accounts Summary page. You will be taken to the Credit Card Account Details page, where you can select “Activate My Credit Card.” Follow the on-screen prompts. Select “Yes” when you get to “Apply for BalanceProtector Premiere plan”.
  • If you don’t have access to Online Banking, go to http://www.rbcroyalbank.com/credit-cards. Under “Contact Customer Service”, select “Activate My Credit Card”. Follow the on-screen prompts. Select “Yes” when you get to the “Apply for BalanceProtector Premiere plan” screen.

To apply for BalanceProtector Premiere after your credit card has already been activated:

  1. Select My Accounts in the Banking tab.
  2. Select the credit card on which you would like to apply for BalanceProtector Premiere.
  3. Under Apply Now, select “Apply for BalanceProtector Premiere”.

Alternatively, you may call the enrollment centre at 1 888 896 2766 or you can visit your RBC Royal Bank® branch where you can complete a BalanceProtector Premiere application.

Enrolling in BalanceProtector Premiere at time of card activation is optional. You can Select "No" when you get to the "Apply for the BalanceProtector Premiere plan" screen. If, at any time after activating your credit card, you decide to apply for BalanceProtector Premiere, follow these steps:

  1. Select My Accounts in the Banking tab.
  2. Select the credit card on which you would like to apply for BalanceProtector Premiere.
  3. Under Apply Now , select “Apply for BalanceProtector Premiere”.

Alternatively, you may call the enrollment centre at 1 888 896 2766 or you can visit your RBC Royal Bank® branch where you can complete a BalanceProtector Premiere application.

You can activate all RBC Royal Bank credit cards online at this time.

No. You can call us at 1 877 900 5900 to activate your card.

Remember that you don’t need to have access to Online Banking in order to activate your card online. Go to www.rbc.com/activate. Follow the on-screen prompts. While activating your card, you can also choose to enrol in Online Banking, if you wish.