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 Safe Internet Practices

Help us help you keep your information secure by following safe Internet practices.

 Keep Your Software Up-to-date
 Secure Sessions
 Use Strong Passwords
 Guard against identity theft
 Information Security


Keep Your Software Up-to-date

The software you use can affect the security of your online activities. You should watch for warnings about security "holes" or "bugs" that may affect the software and Web browser you are using. It is a good practice to regularly check for software updates on the web site of your browser manufacturer.

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Secure Sessions

For your protection, we require that you "Sign in" when using secure areas of our Web sites and recommend that you "Sign out" when you are done. You should not leave your computer unattended while logged in. However, as added protection, we will automatically log you out if there has been no online activity for a period of time.

We recommend you close your browser after using secure online services like conducting financial transactions. This will ensure that any information temporarily stored in your browser is erased, preventing others from viewing this information later.

We store your login information and passwords in a protected and secure environment, isolated from the Internet so they cannot be accessed or downloaded by unauthorized individuals. You too, should ensure that this information is kept secret and safe.

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Use Strong Passwords

Your password grants access to your personal information and services online. You don't want someone else to easily guess this information.

  • Choose unique passwords. Longer passwords with 8 or more characters and a mix of letters and numbers are stronger.
  • Try to avoid passwords that are real words or obvious choices, such as family names, birthdays or telephone numbers.
  • Avoid using the same password for multiple applications or Internet services.
  • If your usernames or passwords automatically appear in the sign-in page of a secure Web site, you should disable the auto complete function in your browser.
Protect your password. Memorize it, do not write it down, change it frequently and do not reveal it to anyone.

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Guard against Identity Theft

Keep your information secure and protect yourself against identity theft. Identity thieves steal your personal information and use it to obtain funds or credit in your name. Identity theft can take months to detect and it can take just as long to correct the damage.

To protect yourself from identity theft do not give thieves an opportunity to steal your information. Keep important information in a safe place. Only share personal information with trusted third parties. Monitor bills and statements and when discarding sensitive information ensure it is shredded.

If you suspect you are a victim of identity theft, file a report with the police immediately. Ask for a copy so that you can provide the evidence to the various companies you have to contact. Then contact your bank representative to ensure all credit cards and accounts are secured.

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Information Security

RBC Financial Group members have gone to great lengths to ensure your confidentiality and security. We use several layers of robust security methods including encryption, firewalls and timed log-outs among others to ensure the confidentiality of your personal and financial information.

Here are some additional steps that you as a user can take to ensure that you are safeguarding your information:

  • Never share your Online Banking password with anyone.
  • Never walk away from your computer without properly signing out from Online Banking and closing your browser.
  • If you are using a computer other than your own, always end your banking session and close the browser.

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Last modified: 11/03/2007 20:43:29