Verbal Consent Confirmation for your business credit card account

Following our recent conversation, we would like to confirm your consent to receive the following in electronic form rather than in paper form in Online Banking:

      1) Monthly Account statements (“Statements”) for your RBC Royal Bank Business credit card(s)
      (your “Business Card(s)”) issued on your Account provided pursuant to your RBC Royal Bank Business Credit Card Agreement or any other agreement applicable to your Account (the “Agreement”).

      2) Documents relating to the Account we may send for the Business Card(s) to you and/or Cardholders (as defined in the Agreement) from time to time including, but not limited to, changes to the Agreement or pricing changes, an insert enclosed with a paper Statement or information provided on a Statement, legal and regulatory information that we may be required by law to send you or, with your consent, any marketing offer; (“Notifications”).

  1. Electronic Delivery.
    1. Through links in Online Banking and links in messages to the Message Centre, you can access any electronic Statements that are currently in your archive of Statements.
    2. Your consent to electronic Statements and Notifications was effective as of the time you gave us your verbal consent although depending on your Statement date, you may receive one more paper Statement and/or Notification in the mail.
    3. We will notify you when new electronic Statements and certain electronic Notifications are available by sending messages to Message Centre.
    4. In addition to the notification in section 1(c) above, you may select to have an email sent to the email address you specify in Online Banking advising you that an electronic Statement is available. If you have requested email notification, you acknowledge and agree that email is not secure or reliable, and may not be received by you in a timely manner or at all.
  2. Statement Options. You can change your preference from electronic to paper Statements and Notifications at any time by contacting any RBC Branch or Royal Direct at 1-800-769-2512. This change can also be made by clicking on the Manage Documents tab under the View and Manage Documents link in Online Banking.
  3. Contact Information. You will advise us of any changes to the contact information that you have provided in connection with Online Banking.
  4. Availability. During the time that you have chosen to receive electronic Statements, your electronic Statements will be available to you for up to 7 years as long as your Account remains open and you continue to be enrolled in Online Banking.

    The electronic Notifications and any other notices that we send to you through the Message Centre will be available in the Message Centre for 90 days from the date we first sent them to you in the Message Centre, unless deleted by you.

    It is your responsibility to retain a copy of each Statement and Notification by saving or printing a copy while it is available to view in Online Banking. We can provide you with a paper copy of your Statement at our standard fee.

  5. Technical Requirements. All electronic Statements and some electronic Notifications are presented as PDF files and you must have Adobe Reader software installed on your computer. We do not own or operate, and are not responsible for, Adobe Reader software.
  6. Access to Electronic Documents. As you have chosen to receive electronic Statements and Notifications, the Statements and Notifications will only be made available to you and will not be sent directly to each Cardholder.
  7. Review Your Electronic Statement.  You are required to review your electronic Statement. If you think there is an error, you must contact us within 30 days of the Statement date or we will consider our records to be correct, except for credits improperly applied to your Account.
  8. Payment. You will no longer be provided with the paper remittance form required to mail a cheque to us. For your convenience, you can pay via Online Banking or Telephone Banking, at a branch or at an ATM.
  9. Provision of Paper. We may provide you with paper Statements and Notifications if we deem it appropriate or if we are unable to provide you with them electronically.
  10. Changes to this Consent. We may change the terms of your consent, other than those terms required by law, by providing you with written or electronic notice, including by providing you with notice (i) in your electronic Statement, (ii) in the Message Centre or elsewhere in Online Banking, or (iii) sent to the email address you last provided via Online Banking or to your mailing address last appearing on our records. If you access Online Banking after the effective date of the change it will mean that you have agreed and consented to the change.
  11. Definitions. Terms not otherwise defined in this Consent Confirmation will have the definitions set out in your Electronic Access Agreement.
  12. Language. You and we have expressly requested that this Agreement and all related documents, including notices, be drawn up in the English language. Vous et nous avons expressément demandé que ce contrat et tout document y afférent, y compris tout avis, soient rédigés en langue anglaise. (Quebec only / Québec seulement).

Please take this opportunity to either print this Verbal Consent Confirmation or save it for future reference. In addition, a copy of this Verbal Consent Confirmation, as amended from time to time, will be available in Online Banking under the "Legal" button in the Web page footer.

If you have any questions in connection with this Verbal Consent Confirmation, contact us at 1-800-769-2512.