Frequently Asked Questions: Electronic Access Agreement
1. What does the Electronic Access Agreement cover?
In short, the Electronic Access Agreement (EAA) covers your use of Digital Banking, including RBC Online Banking and RBC Mobile, as well as other digital and third-party services you may use, like Interac® e-Transfer transactions.
2. What changes have you made to the Electronic Access Agreement?
We’ve re-written the EAA to make it easier to read and find the information that pertains to you.
Specifically, changes in the new version are:
- a summary for each section of the EAA
- a new Privacy section
- Use of information by aggregation services
- removal of sections regarding gift cards and loyalty cards
3. What is the new structure of the EAA?
The EAA has been re-written and re-organized to make it easier to read and find the information that pertains to you.
For example, we have included summaries at the beginning of each part of the EAA, introduced a new format for navigating the sections of the EAA, and separated the Definitions section so you can find capitalized words and terms.
4. Does the new EAA switch my account statements and documents from paper to electronic?
Yes, it does. But if you prefer paper, you can switch back immediately after you accept the terms of the EAA.
5. Why does the new EAA switch clients from paper account statements and documents to electronic ones?
Before the new EAA, switching from paper to electronic statements and documents meant consenting to terms and conditions for every document and account type, every single time.
The new EAA simplifies the process. If you want to switch to electronic statements and documents, you only have to provide consent once. This includes any existing accounts you currently have, as well as any you may open in the future.
You can find more information on the Document Options FAQ .
6. What is the Privacy section?
The Privacy section explains how we collect, use and share your information. It contains a link to our RBC Global Privacy Notice, and our security practices. It also explains how we collect and use your online activity information, and the situations in which we may share information with third parties and Third-Party Service Providers.
7. When does the new EAA start?
The new version of the EAA will be launched in May 29, 2019. You will be subject to the new EAA after you have reviewed and agreed to the terms.
8. How do I accept the new agreement?
You’ll be asked to review and accept the agreement when you sign-in to Online Banking or the RBC Mobile app after May 29, 2019.
Until you receive the new EAA, you’ll still be subject to the previous version of the EAA you accepted.
9. What if I don’t accept the EAA?
If you don’t accept the new version of the EAA, you will not be able to access RBC Online Banking, RBC Mobile or any other RBC apps. You also won’t be able to view any account documents that you have requested to receive electronically.
You’ll still be able to do your banking in-person at a branch, ATMs, or on the phone with the RBC Advice Centre.
10. Who do I contact if I have questions?
If you require additional support, call us at 1-800-769-2555.