Consent to Receive Electronic Delivery of Statements and Notifications for Your Business Deposit Account(s) (the “Terms and Conditions”)

Please take this opportunity to print the Terms and Conditions for future reference.  In addition, a copy of the Terms and Conditions, as amended from time to time, will be available in Online Banking under the "Legal" link at the bottom of the page.

  1. Definitions.  In these Terms and Conditions:
    “Customer” means the Person who enrols in Online Banking, including that Person’s directors, officers, employees, signing authorities, agents contractors, subcontractors, service providers, consultants, internal or external auditors, legal or other professional advisors, or other Persons acting on a party’s behalf;
    “Message Centre” means our online communication centre located in Online Banking where information may be securely communicated between the Customer and us;
    “Online Banking” means our online banking service;
    “Person” means an individual or natural person, partnership, limited partnership, limited liability partnership, corporation, limited liability corporation, unlimited liability company, joint stock company, trust, unincorporated association, joint venture or other entity or regulatory authority; and
    "we", "us" and "our" mean Royal Bank of Canada.
  2. Consent to Receive Electronic Delivery of Statements and Notifications.  The Customer consents to receive the following in electronic form rather than in paper form in Online Banking:
    (a) Monthly account statements related to the Customer’s business deposit account(s) (“Account(s)”) (“Statements”); and
    (b) Notices that we are required by law to send to the Customer in writing including changes to the account agreement, increases in fees and the introduction of new fees applicable to the Account(s) (“Notifications”).   If the Customer is converted to or switched to a new account type, Notifications include the account disclosures, agreements and any interest rate applicable to the new account type.
  3. Electronic Delivery Process. The Customer acknowledges that:
    (a) Through links in Online Banking and links in messages sent to the Message Centre, the Customer can access any electronic Statements that are currently in the Customer’s archive of Statements.
    (b) Important information about the Account(s) and certain Notifications may appear on the Statements themselves.  All other Notifications will be sent through the Message Centre or through links in messages sent to the Message Centre.
    (c) The Customer’s consent to electronic Statements and Notifications takes effect immediately although depending on the Statement date, the Customer may receive one more paper Statement and/or Notification in the mail.
    (d) We will notify the Customer when new electronic Statements and certain electronic Notifications are available by sending messages to the Message Centre or through links in messages sent to the Message Centre.
    (e) In addition to the notification in section 3(d) above, the Customer may select to have an email sent to the email address specified by the Customer in Online Banking, advising the Customer that an electronic Statement is available. If the Customer has requested email notification, the Customer acknowledges and agrees that email is not secure or reliable, and may not be received in a timely manner or at all.
  4. Document Options.  The Customer can change the preference from electronic to paper Statements and Notifications for an Account at any time by contacting any RBC Royal Bank Branch or by calling 1-800-769-2520.  This change can also be made by clicking on the View and Manage Documents link in Online Banking.
  5. Contact Information.  The Customer will advise us of any changes to the contact information that the Customer provided in connection with Online Banking.
  6. Availability.  During the time that an Account has been designated to receive electronic Statements and Notifications, the Customer’s electronic Statements will be available for up to 7 years as long as the Account remains open and the Customer continues to be enrolled in Online Banking. The electronic Notifications will be available in the Message Centre for up to 90 days from the date we first sent them to the Customer in the Message Centre, unless deleted by the Customer.

    It is the Customer’s responsibility to retain a copy of each document by printing or saving a copy while it is available to view in Online Banking. We can provide the Customer with a paper copy of any Statement that the Customer has received electronically at our standard fee, if applicable.
  7. Technical Requirements. All electronic Statements and some electronic Notifications are presented as PDF files and require the Customer to have Adobe‡ Reader‡ software installed on the Customer’s computer. We do not own or operate, and are not responsible for, Adobe Reader software.
  8. Account Verification. The Customer’s obligations with respect to account verification continue to apply.  If a transaction has been processed to an Account in error, the Customer must contact us within 45 days of the Statement date at 1-800-769-2520. We will not be responsible for any damages or costs incurred by the Customer as a result of the Customer’s failure to review any electronic Statement.
  9. Provision of Paper.  We may provide the Customer with paper Statements and Notifications if we deem it appropriate or if we are unable to provide the Customer with them electronically.
  10. Changes to the Terms and Conditions. We may change the Terms and Conditions, other than those terms required by law, by providing the Customer with written or electronic notice, including by providing the Customer with notice (i) in the Customer’s electronic Statement, (ii) in the Message Centre or elsewhere in Online Banking, or (iii) sent to the email address the Customer last provided via Online Banking or to the Customer’s mailing address last appearing on our records. If the Customer accesses Online Banking after the effective date of the change, it will mean that the Customer has agreed and consented to the change.
  11. Language. You and we have expressly requested that this agreement and all related documents, including notices, be drawn up in the English language. Vous et nous avons expressément demandé que ce contrat et tout document y afférent, y compris tout avis, soient rédigés en langue anglaise. (Quebec only / Québec seulement).
  12. Other Agreements.  These terms and conditions are in addition to the terms and conditions of (i) the Financial Services Agreement, or (ii) the Master Client Agreement for business clients, as applicable, between the Customer and us, which continue to apply to the Customer’s use of the Account(s).