Thank you for requesting an auto insurance quote from RBC Insurance^®. It's our goal to make insurance shopping easier by providing you with an accurate and competitive quote.

So you know what to expect when you request your quote—and to help you move through the process faster—we've answered some of the most common questions about requesting an online quote:

Who is eligible to submit a quote?

Any resident of Canada (except residents of British Columbia, Manitoba and Saskatchewan^†) who is a licensed driver may submit an auto insurance quote request to RBC Insurance.

If more than one driver will be on the policy, we recommend that the registered owner of the vehicle(s) or the intended policyholder request the quote.

How much time will it take me to submit my quote request?

This depends on several factors, including how many drivers and vehicles you are including in your quote. The average visitor, requesting a quote for 2 vehicles and 2 drivers, will need between 10 and 15 minutes to submit a quote. We will ask you questions specific to you and your vehicles, so you can submit your request as quickly as possible.

How does RBC Insurance approach security and privacy?

Your security and privacy are extremely important to us. You can visit the following links to review our policies and the steps we take to ensure the security and privacy of our customers:

• http://www.rbc.com/security/index.html
• http://www.rbcroyalbank.com/privacy/

Do I need any documents or paperwork on hand to submit my quote request?

You may find it helpful to have the following documents on hand as you complete your quote request:

• Drivers licence (or licence information) for each driver
• Registration certificates or green slips for each vehicle you want to insure
• Your current auto insurance policy documents

What kinds of questions will I be asked?

To give you an accurate quote—and ensure we offer you the right coverage and discounts—we will ask you to provide:

• Personal information (such as name, gender and date of birth) for yourself and other drivers you want to include in your quote
• Driving history and licence information for yourself and any other drivers
• Details about the vehicles you want to insure and how these vehicles will be used

Why do some questions request such detailed information?

It's our goal to give you the most accurate quote possible so you can make an informed purchase. To do that, we need to ask you for certain details.

How precise do I have to be when I estimate vehicle value or kilometres?

Don't worry. While we'd like you to be as precise as possible, we also understand that exact numbers can be hard to pin down. Give your "best guess"—you can confirm this information after your quote and call us if the information is significantly different from the estimate you provided. If you save your quote, you can also come back and change the information online.

I don't remember the date of a moving violation, accident or claim. What do I do?

It's okay if you don't remember the exact month and year of a moving violation, accident or claim involving you or another driver you want to include in your quote. Just give us an approximate date. You can call us with the correct date after you receive your quote. If you save your quote, you can also come back and change the information online.

What if I don't understand a question on the form?

We've tried to make requesting an online quote as simple and understandable as possible, but if a question is unclear, you can either:

• Click on the Help button you'll see with many questions, or
• Call our Contact Centre using the customer service number shown in your browser window

What discounts will I receive on my auto insurance?

For starters, you'll be eligible for a discount simply because you're requesting your quote online. As you submit your quote, we'll tell you if you're eligible for other discounts.

What can I do after I get my quote?

After reviewing your quote, you can:

• Change your coverage options and update your quote
• Call an insurance advisor to discuss your coverage or discounts
• Purchase your policy, or save your quote

Tip: If you provide us with your email address, we can also send you a confirmation of your quote.

Does RBC Insurance guarantee my quote?

Yes. We guarantee your quote after you submit your request, provided that the information you have given is accurate and has not changed when you buy your policy.

Tip: Save your quote so you can come back later to review your quote, make changes or buy your policy online^††.

What are my payment options?

You may buy your policy online^†† or by calling the toll-free number that accompanies your quote. You can pay by cheque, automatic withdrawal from chequing, or Visa/MasterCard (if buying online). And, of course, you have the option to pay your premium in full or in monthly instalments.

^†Auto insurance is government-regulated in these provinces.
^††Online purchase option may not be available to all customers.