Collecting your personal information

We (RBC General Insurance Company and RBC Insurance Company of Canada) may from time to time collect information about you such as:

• information establishing your identity (for example, name, address, phone number, date of birth, etc.) and your personal background;
• information related to or arising from your relationship with and through us;
• information you provide through the application and claim process for any of our insurance products and services; and
• information for the provision of insurance products and services.

We may collect information from you, either directly or through our representatives. We may collect and confirm this information during the course of our relationship. We may also obtain this information from a variety of sources including government departments responsible for the licensing of motor vehicles and drivers, Investigative Services Division of the Insurance Bureau of Canada, CGI Insurance Solutions and Services, private investigators, vehicle data recorders, doctors and other health care providers, other insurance companies, your employer, regulatory bodies and third party suppliers.

For residents in the Province of Quebec:

In accordance with Article 177 of the Automobile Insurance Act, the data and information concerning accidents in which you, and the drivers of your vehicle, have been involved will be transmitted by us and the third-party insurer to the Fichier central des sinistres automobiles (FCSA) of the Autorité des marchés financiers and, where such is the case, to other automobile insurers. You, and these drivers, have rights of access and correction pursuant to the Act respecting Access to documents held by public bodies and the Protection of personal information.

We are informing you that, in accordance with Article 179.2 of the Automobile Insurance Act, the rate for issuing or renewing this automobile insurance policy, or for adding a driver to an existing policy, has been set by taking into account information obtained from the Fichier central des sinistres automobiles (FCSA) of the Autorité des marches financiers.

In order to provide you with the best possible rates and evaluate your automobile coverage, information about financial behaviour such as your credit worthiness may be collected with your consent. If verbal consent was provided when you applied for your automobile insurance policy, we have verified your credit information. This consent can be revoked by you at any time. In order to continue presenting you with the best rates possible and evaluate your automobile coverage, we may from time to time obtain reports about you from credit reporting agencies. Contact us if you wish to update the information we have about you.

Using your personal information

This information may be used from time to time for the following purposes:

• to verify your identity and investigate your personal background;
• to issue and maintain insurance products and services you may request;
• to evaluate insurance risk and manage claims;
• to better understand your insurance situation;
• to determine your eligibility for insurance products and services we offer;
• to help us better understand the current and future needs of our clients;
• to communicate to you any benefit, feature and other information about insurance products and services you have with us;
• to help us better manage our business and your relationship with us;
• as required or permitted by law.

For these purposes, we may make this information available to our employees, our agents and service providers (including repair facilities), and to other insurance companies as necessary, who are required to maintain the confidentiality of this information.

In the event our service provider is located outside of Canada, the service provider is bound by, and the information may be disclosed in accordance with, the laws of the jurisdiction in which the service provider is located.

Upon your request, we may give this information to other persons.

We may also use this information and share it with RBC^® companies (i) to manage our risks and operations and those of RBC companies, (ii) to comply with valid requests for information about you from regulators, government agencies, public bodies or other entities who have a right to issue such requests, and (iii) to let RBC companies know your choices under "Other uses of your personal information" for the sole purpose of honouring your choices.

For residents in the province of Quebec, if we have your social insurance number, we may share it with credit reporting agencies as an aid to identify you.

Other uses of your personal information

• We may use this information to promote our products and services, and promote products and services of third parties we select, which may be of interest to you. We may communicate with you through various channels, including telephone, computer or mail, using the contact information you have provided.
  
  
• We may also, where not prohibited by law, share this information with RBC companies for the purpose of referring you to them or promoting to you products and services which may be of interest to you. We and RBC companies may communicate with you through various channels, including telephone, computer or mail, using the contact information you have provided. You acknowledge that as a result of such sharing they may advise us of those products or services provided.
  
  
• If you also deal with RBC companies, we may, where not prohibited by law, consolidate this information with information they have about you to allow us and any of them to manage your relationship with RBC companies and our business.

You understand that we and RBC companies are separate, affiliated corporations. RBC companies include our affiliates which are engaged in the business of providing any one or more of the following services to the public: deposits, loans and other personal financial services; credit, charge and payment card services; trust and custodial services; securities and brokerage services; and insurance services.

You may choose not to have this information shared or used for any of these "Other uses" by contacting us as set out below, and in this event, you will not be refused insurance products or services just for that reason. We will respect your choices and, as mentioned above, we may share your choices with RBC companies for the sole purpose of honouring your choices regarding "Other uses of your personal information".

Your right to access your personal information

You may obtain access to the information we hold about you at any time and review its content and accuracy, and have it amended as appropriate; however, access may be restricted as permitted or required by law. To request access to such information, to ask questions about our privacy policies or to request that the information not be used for any or all of the purposes outlined in "Other uses of your personal information" you may do so now or at any time in the future by contacting us at 1-877-749-7224.

Our privacy policies

You may obtain more information about our privacy policies by asking for a copy of our "Straight Talk^®" brochure about privacy, by calling us at the toll free number shown above or by visiting our web site at www.rbc.com/privacy.