Help With Sign In

 
  1. Why isn’t my Client Card number, username or password working?
  2. How do I reset the password for my personal account?
  3. How do I reset the password for my business account?
  4. When I try to reset my password, I get an error on Step 1 – Verify Your Identity that says, “Please correct the information in the fields below.” What could be wrong?
  5. How do I sign in if I haven’t enrolled in Online Banking yet?
  6. How does the Remember Me feature work?
  7. Why am I seeing a “Page Cannot Display” message?
 

Why isn’t my Client Card number, username or password working?

Here are some suggestions that might help:

  • Make sure to enter your 16-digit Client Card number with no spaces.
  • If you’ve created a username, use it to sign in instead of your Client Card number.
  • Your password would have 8 to 32 letters and numbers.
  • If you’re signing in using a mobile device with a small screen, it might be more difficult to see what you’ve typed. Try signing in from a desktop computer, laptop or using our RBC Mobile app.
  • If you’re signing in to a joint account, use your own Client Card number and password.
  • If you have more than one Client Card, make sure to enter the Client Card number for the account you want to access.

If you still can’t sign in, you can recover your username, reset your password or call us at 1-800-769-2555.

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How do I reset the password for my personal account?

You can watch a video about how to reset your password, or follow the steps below.

  1. Go to the Online Banking Sign-In page and select Reset Your Password.
  2. Enter your personal account Client Card number in the Client Card Number or Username field.
  3. Enter your last name, exactly as it appears on your banking statements, in the Last Name or Business Name field.
  4. Enter the postal code of your residential address in the Home Postal Code or Business Postal Code field.
  5. Select Continue.
  6. Choose how you’d prefer us to send you a temporary access code, and then select Send Code.
  7. Keep your browser window open while you wait for your code to arrive. It might take a few minutes.
  8. Once you get the code, you’ll have 10 minutes to enter it before it expires.
  9. Choose a new password and select Submit.

If you still can’t sign in, call us at 1-800-769-2555.

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How do I reset the password for my business account?

You can watch a video about how to reset your password, or follow the steps below.

  1. Go to the Online Banking Sign-In page and select Reset Your Password.
  2. Enter your business account Client Card number in the Client Card Number or Usernamefield.
  3. Enter the name of your business, exactly as it appears on your banking statements, in the Last Name or Business Name field.
  4. Enter the postal code of your business’ address in the Home Postal Code or Business Postal Code field.
  5. Select Continue.
  6. Choose how you’d prefer us to send you a temporary access code, and then select Send Code.
  7. Keep your browser window open while you wait for your code to arrive. It might take a few minutes.
  8. Once you get the code, you’ll have 10 minutes to enter it before it expires.
  9. Choose a new password and select Submit.

If you still can’t sign in, call us at 1-800-769-2555.

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When I try to reset my password, I get an error on Step 1 – Verify Your Identity that says, “Please correct the information in the fields below.” What could be wrong?

Double check and try again. If you have both personal and business accounts, make sure that all the details you’ve entered are for the account you’re trying to reset the password for. So, if you’re trying to reset the password for your personal account, make sure all of the details you’ve entered are for your personal account. If you’re trying to reset the password for your business account, make sure all of the details you’ve entered are for your business account.

If you still can’t sign in, call us at 1-800-769-2555.

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How do I sign in if I haven’t enrolled in Online Banking yet?

You’ll need to enrol before you can sign in. There are three easy ways to enrol:

  1. If you have an RBC Royal Bank Client Card or credit card, you can do it yourself by going to the Online Banking Sign-In page and selecting Enrol Now.
  2. If you're a personal banking client, but don't have an RBC Royal Bank Client Card or credit card, you can enrol at your branch or by calling us at 1-800-769-2555.
  3. If you're a business client, please call us at 1-800-769-2520 and we'll be happy to get you set up. Just keep your RBC Royal Bank Business Client Card or Business Telephone Banking information ready and we'll do the rest.

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How does the Remember Me feature work?

If you're using this feature, your Client Card number appears on the Sign-In page with some numbers hidden, along with your username or nickname. But for security, you'll be asked to enter your password.

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Why am I seeing a “Page Cannot Display” message?

If you bookmarked the Sign-In page, it may be out of date if we changed the site's web address. Check to see whether you’re using a supported browser. For more information see our Technical Tips.

Also, contact your internet provider to check your internet connection is working or the site isn't blocked.

Didn't find the answer? Call the RBC Advice Centre at 1-800-769-2555, and an advisor will be happy to help you.

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