Verbal Consent Confirmation for Business Deposit Account(s) ("Confirmation")

  1. Confirmation.  Following our recent conversation, we would like to confirm the Customer’s consent to receive the following in electronic form in Online Banking rather than in paper form:
    1. Monthly account statements related to the Customer’s business deposit account(s) (“Account(s)”) (“Statements”); and
    2. Notices that we are required by law to send the Customer in writing including changes to the account agreement, increases in fees and the introduction of new fees applicable to the Account(s) (“Notifications”). If the Customer is converted to or switched to a new account type, Notifications include the account disclosures, agreements and any interest rate applicable to the new account type.
  2. Definitions.  In this Confirmation:

    “Customer” means the Person who enrols in Online Banking, including that Person’s directors, officers, employees, signing authorities, agents contractors, subcontractors, service providers, consultants, internal or external auditors, legal or other professional advisors, or other Persons acting on a party’s behalf;

    “Message Centre” means our online communication centre located in Online Banking where information may be securely communicated between the Customer and us;

    “Mobile Banking” means access to certain services, features, functionality, content or information using certain electronic devices through our websites that are specifically designed for mobile use or through our mobile applications;

    “Online Banking” means our online banking service;

    “Person” means an individual or natural person, partnership, limited partnership, limited liability partnership, corporation, limited liability corporation, unlimited liability company, joint stock company, trust, unincorporated association, joint venture or other entity or regulatory authority; and

    "we", "us" and "our" mean Royal Bank of Canada.

  3. Electronic Delivery Process.  The Customer acknowledges that:
    (a) Through links in Online Banking, Mobile Banking and links in messages sent to the Message Centre, the Customer can access any electronic Statements that are currently in the Customer’s archive of Statements.
    (b) Important information about the Account(s) and certain Notifications may appear on the Statements themselves.  All other Notifications will be sent through the Message Centre or through links in messages sent to the Message Centre. 
    (c) The Customer’s consent to electronic Statements and Notifications became effective as of the time that the Customer gave verbal consent although depending on the Statement date, the Customer may receive one more paper Statement(s) and/or Notification(s) in the mail.
    (d) We will notify the Customer when new electronic Statements and certain electronic Notifications are available by sending messages to the Message Centre or through links in messages sent to the Message Centre.
    (e) In addition to the notification in section 3(d) above, if the Customer has provided us with its email address, an email will also be sent to the Customer advising that their electronic Statement is available.  If the Customer prefers not to receive these email notifications, it can change its email preferences in Online Banking.
    (f) The Customer acknowledges the following:  

        i. it will access Online Banking on at least a monthly basis in order to review its electronic Statements and Notifications;

        ii. if the Customer has requested email notification, it will remember, (i) email communication is not secure or reliable and the email notification may not be received by the Customer in a timely manner or at all, (ii) the Customer must notify us of any change to its email address, and (iii) the Customer’s request to receive email notification does not in any way change its obligations to access Online Banking at least once a month to review its electronic Statements and Notifications; and

        iii. we will not be responsible to the Customer in any way for any damages or costs incurred by the Customer as a result of its failure to: (i) receive an email notification, (ii) review its electronic Statements and Notifications, or (iii) pay any amounts owing as indicated on its electronic Statements, including, but not limited to, any interest the Customer may have to pay.

  4. Document Options. The Customer can change its preference from electronic to paper Statements and Notifications for an Account at any time by contacting any RBC Royal Bank Branch or by calling 1-800-769-2520.  This change can also be made by clicking on the “Statements/Documents” link in Online Banking or on the “Statements” link under “Settings” in the “More” menu in Mobile Banking.

  5. Contact Information.  The Customer will advise us of any changes to the contact information that the Customer provided in connection with Online Banking or Mobile Banking.
  6. Availability.  During the time that an Account has been designated to receive electronic Statements and Notifications, the Customer’s electronic Statements will be available for up to 7 years as long as the Account remains open and the Customer continues to be enrolled in Online Banking. The electronic Notifications will be available in the Message Centre for up to 90 days from the date we first sent them to the Customer in the Message Centre, unless deleted by the Customer.

    It is the Customer’s responsibility to retain a copy of each document by printing or saving a copy while it is available to view in Online Banking or Mobile Banking (if applicable). We can provide the Customer with a paper copy of any Statement that the Customer has received electronically at our standard fee, if applicable.

  7. Technical Requirements. All electronic Statements and some electronic Notifications are presented as PDF files and require the Customer to have Adobe‡ Reader‡ software installed on the Customer’s electronic device. We do not own or operate, and are not responsible for, Adobe Reader software.
  8. Account Verification. The Customer’s obligations with respect to account verification continue to apply.  If a transaction has been processed to an Account in error, the Customer must contact us within 45 days of the Statement date at 1-800-769-2520.
  9. Provision of Paper.  We may provide the Customer with paper Statements and Notifications if we deem it appropriate or if we are unable to provide the Customer with them electronically.
  10. Changes to Consent. We may change the terms and conditions of the Customer’s consent, other than those terms required by law, by providing the Customer with written or electronic notice, including by providing the Customer with notice (i) in the Customer’s Statement, (ii) in the Message Centre or elsewhere in Online Banking or Mobile Banking, or (iii) sent to the email address the Customer last provided via Online Banking or Mobile Banking or to the Customer’s mailing address last appearing on our records. If the Customer accesses Online Banking or Mobile Banking after the effective date of the change, it will mean that the Customer has agreed and consented to the change.
  11. Language. You and we have expressly requested that this Agreement and all related documents, including notices, be drawn up in the English language. Vous et nous avons expressément demandé que ce contrat et tout document y afférent, y compris tout avis, soient rédigés en langue anglaise. (Quebec only / Québec seulement).
  12. Other Agreements.  These terms and conditions do not replace any other agreement the Customer may have with us, which continue to apply.

Please take this opportunity to either print the Confirmation or save it for future reference. In addition, a copy of the Confirmation, as amended from time to time, will be available under the "Legal” link, located at the bottom of the page in Online Banking and under the “More” menu in Mobile Banking.

If you have any questions in connection with this Verbal Consent Confirmation, contact us at 1-800-769-2511.