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Our customer service representatives are available 24/7 to assist with your questions. Please choose one of the options below to contact us, or use our Branch & ATM Locator to find the branch location closest to you.

You are on: Top Questions

Frequently Asked Questions

 

How Do I...

You are on: Sign up for electronic statements

How do I sign up for electronic statements?

From the Online Banking Home page:

  1. Select "Sign up for eStatements"
  2. Select "Change" next to the accounts listed on the Statement Options page
  3. Follow the Change Statement Options prompts

You will receive a confirmation once your request is complete. You will see your first electronic statement at the end of your next statement cycle. If you do not receive your statement, or if you have any further questions regarding electronic statements, please send us a secure e-mail through the Online Banking Message Centre or call us at 1-800-769-2555 (TDD/TTY: 1-800-661-1275).

You are on: Order new cheques online

Order new cheques online

You can order new cheques online, choosing from many options and designs. You can even view previous online cheque orders.

You must activate your account before accessing online cheque orders.

To order your cheques:

  1. From the Online Banking home page, under Banking, select "Order new cheques"
  2. Select an account and choose "Continue"
  3. Select "Update Information" to change your address or choose "Continue"
  4. Follow the on-screen instructions to complete your order

To order cheques for your Royal Credit Line, please contact your branch RBC U.S. Mortgages (opens new window).

You are on: Request a duplicate account statement

Request a duplicate account statement

To request a copy of your current or previous chequing or savings account statement, send us a secure message by clicking 'Go to message centre' or 'You have messages' under Your Communications on the Home page or contact customer service at 1-800-769-2511.

Going forward, you may wish to enrol for electronic statements, or eStatements. You will be able to view all future account statements through RBC Online Banking. eStatements are an online version of the paper statements you currently receive in the mail. Electronic statements are available in PDF format (Adobe* Acrobat* required) and allow you to view, save or print them at your convenience. You can also view digital images of cheques you have written on your account at no charge.

When you select electronic statements, at least one of your previous statements will be immediately available in Online Banking. As you continue to receive your statements online we will store them for up to seven years.

You are on: Change statement options

How do I change my statement options?

From the Account Balances page:

  1. Select "Change Statement Options" from the Self Service menu
  2. Select "Change" next to the accounts listed on the Statement Options page
  3. Follow the Change Statement Options prompts

You will receive a confirmation once your request is complete. You will see your first Electronic Statement at the end of your next statement cycle. If you do not receive your statement, or if you have any further questions regarding electronic statements, please send us a secure e-mail through the Online Banking Message Centre or call us at 1-800-769-2555 (TDD/TTY: 1-800-661-1275).

You are on: Send a wire transfer to my RBC account

How do I send a wire transfer to my RBC account?

To initiate a wire transfer of funds to your RBC Royal Bank account you will need to provide the sending bank the following information:

  • Your branch's phone number
  • Your branch's fax number
  • Your branch's transit number
  • Account number of the account you want the funds deposited to
    • RBC Royal Bank's institution number: 003
    • RBC Royal Bank's Routing/ABA number (if funds coming from U. S.): 021000021
  • RBC Royal Bank's Swift number (if funds coming from another International location): Royccat2
  • Branch Address

You are on: Request a new Client Card

How do I replace my Client Card?

To replace your card immediately, visit any RBC Royal Bank branch. You will need two pieces of identification, including a picture ID.

You can also request a new Client Card by sending us a message through the Online Banking secure Message Centre. Your new Client Card should be mailed to you within 10 days. Keep your current Client Card until you receive your replacement card. Once you have used your new card, you can destroy the old one.

You are on: Use my Client Card outside Canada

How do I use my Client Card outside Canada?

There are a number of things you might want to keep in mind if you're planning to use your Client Card at bank machines outside Canada:

  • The card will work at any machine displaying the PLUS logo
  • There's a fee of $3 for each withdrawal in the United States
  • There's a fee of $5 for each withdrawal in Mexico and outside North America
  • There may be an extra fee for using the machine
  • Some machines will only accept a 4-digit PIN number
  • Some machines won't allow you to get at more than one of your accounts. Instead, they'll automatically default to your primary chequing account. So you should make sure the money you'll need while traveling is in this account

For more information, including the location of bank machines and bank branches using the PLUS system around the world, visit: www.rbcroyalbank.com/travel/gtc4.html

 

You are on: Email

If you have access to RBC Royal Bank Online Banking, please sign in and send us a secure message. Otherwise please fill out the form below but remember not to include any personal or confidential information.+

If you're not enrolled in RBC Royal Bank Online Banking, visit Welcome to Online Banking and then click on 'Enrol now' to get started today.

You can expect our response within 1-2 days. If your need is urgent - call us.

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Please limit your response to 3000 characters (including spaces).

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+Regular, unencrypted email is not secure. Never include personal or confidential information in a regular email. To discuss your personal information with us safely, send us a message via one of our secure message centres (the RBC Royal Bank Online Banking message centre, for example), or contact us by phone.

RBC will never ask you to provide, confirm or verify personal, login or account information through regular email or ask you to sign in to any online service. If you receive an email of this type, that appears to be from RBC, please forward it to phishing@rbc.com and then delete it. For more information please visit Email & Website Fraud.

 

You are on: Phone

Everyday Banking

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Service Contact
Toll-free 1-800-769-2511
International Calling Click here for more details
TTY Line 1-800-668-9874 (hearing impaired)
In-Branch Visit your local branch

Online Banking

To enrol in Online Banking: Enrol online.
To enrol by phone or contact customer service:

Table caption
Service Contact
Toll-free 1-800-769-2555
International Calling Click here for more details
TTY Line 1-800-661-1275 (hearing impaired)