Call the Client Support Centre to speak with a customer service representative Monday through Thursday from 7:30 a.m. to 2:30 a.m. ET, Friday between 7:30 a.m. and 9:00 p.m. ET, and Sunday 7:00 p.m. to 2:30 a.m. ET.
Canada & USA: 1-800-769-2535
International Support: 1-416-974-3334
What is Screen Sharing?
Screen sharing, also known as "co-browsing", allows you to share your computer screen with an RBC representative so they can see what you're seeing. This way, the representative can more easily troubleshoot problems you may be experiencing while banking online, guide you through an application or provide step-by-step instructions.
How to Share Your Screen:
Close any non-RBC applications on your desktop that you do not want us to see.
Leave this browser window open and call 1-800-769-2535 to speak with an RBC Royal Bank representative.
Once connected with a representative, tell them you'd like to share your screen.
The representative will provide you a Co-Browse Access Code. Enter it into the Access Code field below and select "Accept".
The representative will now be able to view your computer screen and may use a pointer to guide you. You maintain total control of your computer; only you will be able to enter or submit information.
By selecting "Accept" above, you agree to share your desktop with Royal Bank of Canada.
Information shared during the session will be used solely for the purpose of assisting you and will not be saved.
To use this service, your computer must have Java version 1.4.2 or higher.
You may be asked to run the Java application and accept the Java certificate.
Some Internet browsers are not compatible with the co-browse software.
During the Co-Browse Session
You maintain control of your computer
Only you can enter or submit information
We have the ability to use the pointer to guide your navigation
We can see your entire desktop and everything open on your screen
RBC Privacy & Security
We are committed to protecting the privacy of clients and the security of the personal information shared with us.