Get Help Signing In

Troubleshooting

Should you have any issues signing in to RBC Express, please check the following:

  • Sign In ID should always be entered in all lowercase
  • Password is case sensitive (make sure Caps Lock is not turned on, on your keyboard)
  • Token Number is mandatory for all users with an assigned hard or a soft RSA SecurID token. If you don’t have an assigned token, you will soon be prompted for a one-time RBC Express security code after entering your Sign-in ID and password. For more information, refer to Help with TokenID link located under the TokenID textbox on the Sign-in page.
  • Verify your computer meets the minimum standards to run RBC Express online banking as outlined in the View

Browser Help

Please select the browser you plan on using to access RBC Express: 

Instructions/screenshots may vary depending on your browser version.

 
Skip Tab Navigation

You are on: Tabbed Page 1

  1. From the menu bar in Internet Explorer, select Tools, then “Internet Options”
  2. In the window that opens, click the Security tab
  3. Under Select a zone…, select the Internet icon and then click “Custom level…”
    Internet Options - Security Tab
  4. Locate Active scripting and make sure Enable is selected
  5. Click “OK”
  6. Click “OK” to close the Internet Options window

You are on: Tabbed Page 2

From the menu bar in Internet Explorer, select Tools, then Pop-up Blocker and select “Turn Off Pop-up Blocker”

Turn Off Pop-up Blocker

 
 
Skip Tab Navigation

You are on: Tabbed Page 1

  1. From the menu bar in Firefox, select Tools, then “Options”
  2. In the window that opens, select the Content panel and make sure Enable JavaScript is selected
    Firefox - Enable JavaScript
  3. Click “OK” to close the Options window

You are on: Tabbed Page 2

  1. From the menu bar in Firefox, select Tools, then “Options”
  2. In the window that opens, select the Content panel and then deselect “Block pop-up windows”
    Firefox - Turn off pop-up blocker
  3. Click “OK”
 
 
Skip Tab Navigation

You are on: Tabbed Page 1

  1. From the menu bar in Safari, select Safari, then “Preferences”
  2. In the window that opens, select the Security panel, and make sure Enable JavaScript is selected
    Safari - Enable JavaScript
  3. Close the Preferences window

You are on: Tabbed Page 2

From the menu bar in Safari, select Safari, then Block Pop-Up Windows to remove the checkmark to the left

Safari - Turn off pop-up blocker