| |
Becoming a Leader
Leaders achieve results by creating a shared goal and inspiring others to want to achieve it.
The key ways to lead an organization:
Create a Culture
- Create the corporate culture you want - don't leave it to accident.
- Set the example in the way you respond to and talk about customers and in the way you treat employees.
Understand Motivation
- Employees are always motivated to act as they do - initiative, relations with customers, general interest level, and so on.
- Examine their true rewards and punishments for each kind of behaviour - then make changes to get the behaviour you want.
Communicate Goals
- Give employees a goal - you cannot lead without one.
- Establish regular means of communicating - group meetings, bulletin board "scoreboards", newsletters.
Celebrate Successes
- Track progress toward achieving goals - set profit targets and hand out rewards when reached.
- Solicit customer response and publicize praise.
- Celebrate winning major contracts.
- Reward people who stay late to meet deadlines with spontaneous pizza and pop.
- Generate energy with rewards - extra days off, promotion and responsibility, awards of the week.
- Regular small celebrations are more important than infrequent large ones.
Learn to Delegate
Delegation is the key to empowerment, which in turn motivates employees, makes goals "real" for everyone, and creates an energetic culture. It is the foundation of leadership.
- Delegate authority as well as responsibility - empowered employees can make decisions without consulting the boss.
- Be clear on parameters - if you want certain methods or a desired goal, say so; otherwise, be satisfied the problem is off your plate.
- Don't take back a task once it's delegated - ask for progress reports or inquire how it went, but don't try to influence the outcome unless the person asks for help. If the task is done poorly, show where they went wrong and ask them to make repairs. Don't fix it for them.
 |
|
 |
Whether you have one employee or more than a thousand, let the experts at ADP help you with payroll, human resource management and other employer services. |
|
|
|
|
|
|
