Individual cardholders will be responsible for the following fees and charges as applicable. Fees are subject to change.
Agent Assisted Call Fee | A $2 fee is charged when you call us and you are assisted by a live agent. This fee will be waived if you are calling to report a disputed transaction, a lost, stolen or damaged Card, or unauthorized use of your Card or Card number. There is also no fee to check your balance online or through our automated phone system. |
Replacement Card Fee | A $15 fee is charged to replace a Card if it is lost, stolen or damaged. You must register your Card in order for us to replace it. |
Expiry Fee | Upon the expiry of your Card, a fee will be charged equal to the value of the balance remaining on the Card. |
Foreign Currency Conversion | Transactions in a foreign currency will be converted into Canadian dollars no later than the date we post the transaction to the Card at an exchange rate that is 2.5% over a benchmark rate Royal Bank of Canada pays the payment card company on the date of the conversion. |
Click here to view Cardholder Fees and Charges for RBC Visa Commercial Prepaid Cards for Reloadable Incentive Solutions Programs.