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  • FAQs - NetBank

FAQs - All Platforms

ENROL (new Online Banking clients only)

  • Online Banking (NetBank/formerly Royal Online) clients are automatically enrolled for Digital Banking. (Support for Royal Online Gold clients coming soon.)
  • Not a Digital Banking client? Enrol now by visiting any RBC branch or click here.

DOWNLOAD/BROWSE

  • For Clients with iPhone, iPad or Android devices, download the "RBC Caribbean" Mobile Banking App on the Apple App Store or Google Play Store1.
  • For Clients with other smartphones, laptops and desktop computers, simply visit our new Online Banking website, available as a Web App (no download necessary).

LOG IN

  • Use your NetBank User ID or Client card number and password to sign in and get secure access to your accounts from anywhere, anytime, and on any device.

1 Standard data rates may apply.

To use the RBC Caribbean app Android, you'll need a smartphone or tablet running Android 4.1.2 or higher.

To use the RBC Caribbean app iOS (iPhone), you’ll need a device running iOS 9.0 or higher.

The following browsers are supported for the online and mobile banking website:

  • Chrome 28 or higher
  • Internet Explorer 11 or higher
  • Safari 6.0 or higher
  • Firefox 38 or higher
  • All versions of Edge

Digital Banking is free to use2 for all personal banking clients. Fees for business and corporate clients can be found here.

2 Normal fees may apply for transactions and services such as sending wire transfers.

Digital Banking is currently available in English.

You have access to all of your banking and savings accounts, credit cards, loans, investments1 and term deposits.

1(Roytrin Mutual Funds) Available in Trinidad & Tobago, Curacao and St. Maarten only.

If you forgot your password or User ID, please give us a call.

Yes, you can set up multiple usernames and create a nickname for each. Only the nickname you create will appear in Digital Banking.

Yes, any permissions that were set up within Royal Online and Netbank are still used in Digital Banking.

For security reasons, we've built Digital Banking so that, after a period of inactivity, you'll get automatically signed out.

If you got locked out of Digital Banking, the most likely cause is that your User ID or password was entered incorrectly three times. To get back into the app, please give us a call.

If you use one of the RBC Caribbean apps and get a new device, simply download the RBC Caribbean app again from Google Play or the App Store. You'll need to re-add any saved usernames, but otherwise you can continue to use the app as you always have.

This website provides lots of information to help with a variety of problems. For banking-related questions, please give us a call.

NOTE: For help with mobile internet connections and mobile device settings, please contact your wireless carrier directly.

Android

Permission Why the RBC Caribbean needs access
Location – Approximate location (network-based), precise location (GPS and network-based) Used for the Find Us (find a branch or ATM location) service
Phone – Directly call phone numbers, read phone status and identity Used to enable click-to-call under Contact Us
Storage – Modify or delete the contents of your USB storage, read the contents of your USBstorage Used by Maps to cache map data
Other – Full network access, receive data from internet, view network connections Used to connect to the internet

iOS

Permission Why the RBC Caribbean needs access
Cellular Data Used to connect to the internet

To uninstall the RBC Caribbean app from Android:

  • Go to Settings
  • Select Apps
  • Tap RBC Caribbean and choose Uninstall

To uninstall the RBC Caribbean app from iOS:

  • Long press the RBC Caribbean app icon on the home screen
  • When a small "x" appears on the icon, tap it to delete the app

No, RBC account passwords are never saved on your device.

If your device is lost or stolen, your information is still safe. However, as a precaution, give us a call and let us know. You might also want to call your mobile carrier.

Yes, all transactions made with Digital Banking are secure and covered by the RBC Security Guarantee. If an unauthorized transaction4 is conducted using your accounts, you will be reimbursed 100% for any resulting losses to those accounts.

4 For a definition of an unauthorized transaction & for full details regarding the protections and limitations of the RBC Security Guarantee for Online and Mobile Banking, please see your Electronic Banking Agreement with the applicable entity.

Rooted devices can be less secure than ones with factory settings. So every time you open the RBC Caribbean app, we check to see if your device is rooted. If it seems like it is, a message will display to let you know and recommend not using mobile banking on that device.

For questions about if your device is rooted, please contact your mobile carrier.

There are a few simple steps you can take to ensure your information stays secure:

  • Protect your password

    This is the key to accessing your account. Never reveal it to anyone, write it down or save it on your mobile device.

  • Make your password difficult to guess

    Avoid using passwords that incorporate your name, telephone number, address or birthday. The same goes for using details about a close friend or relative.

  • Use mobile banking responsibly

    Never leave your mobile device unattended while using mobile banking and always sign out when you're finished.

  • Know where the app is coming from

    Always download the RBC Caribbean app from Google Play or the App Store and never from a third-party site.

Read more about safety tips for using Digital Banking.

Learn more about RBC Privacy & Security.

To reset your personal verifications questions and answers, just give us a call.

Cross-currency transfers that are not processed immediately can be found in the "Approvals & Processing" section of Digital Banking. Transactions that have been processed can be found in the Payment "History & Upcoming" section of Digital Banking.

In some jurisdictions clients are required to provide evidence of payment when transferring across different currencies. Clients should submit either evidence of payment (invoice) or a central bank approval to RBC. Clients in Bahamas should attach one of these documents in an email to nassauwi@rbc.com and include the Transfer ID as the subject line. If you send a Central Bank Approval, then please provide a paper copy to a branch or your relationship manager. Clients in the Eastern Caribbean and Barbados should provide their evidence of payment or Central Bank Approval to their branch or relationship manager.

All of your pending transactions can be reviewed from the "Pending Transactions" in NetBank. It can also be found on the "Approvals and Processing" page in Digital Banking.

To switch the active company, open the navigation drawer and select the company name at the top. Then just choose a different company.

Also, if you are the secondary account holder on a joint account, you’ll need to switch your "company" or profile. To do so, open the navigation drawer and select the company name at the top. Then choose a different company.

Yes, you can modify post-dated transactions in NetBank:

  • Go to "View Pending"
  • Select the transaction
  • Modify

You can also modify post-dated transactions in Digital Banking:

  • Open the History & Upcoming section.
  • Go to the Upcoming tab
  • Tap the transaction you want to modify
  • Tap Edit

With Digital Banking, your banking and savings account transactions will be displayed in real-time. These same transactions will appear in NetBank within two business days.

Personal clients don't need to release transfers to other RBC clients or wire payments. All you'll need to do is answer your Personal Verification Questions, or enter the RBC SecureCard or RBC Token values. Please note that fund transfers to other RBC clients and wire payments created in Netbank will still need to be released.

Business clients will need to approve and release transfers and wire payments if their company requires it.