2023 Updates To
The Electronic Access Agreement
Effective November 6, 2023 we will be making some updates to your Electronic Access Agreement. Below is a summary of changes that will be made.
FAQs about the upcoming changes
Decommissioning of the Interac Online Payment Service (this will not impact the Interac e-Transfer service)
Purpose/Description of the Change
Purpose/Description of the Change
Deletion of all references of Interac Online Payment.
Adjustment of Section 2, Digital Banking and Other Services - Language.
Purpose/Description of the Change
Purpose/Description of the Change
Clarification of agreement language preference.
New “Virtual Assistant” Chat Functionality
Purpose/Description of the Change
Purpose/Description of the Change
The Sections “Summary”, “2. Digital Banking and Other Services - Insights and Analytical Tools”, “3. Definitions” and “10. Privacy – Chat Functionality” were amended to address our new Chat Functionality (the “Virtual Assistant” service).
Update of the name of the Verified.Me Service
Purpose/Description of the Change
Purpose/Description of the Change
Changes made to reflect the new name for the former Verified.Me Service, now referred to as Interac Verification Service.
Relocation of the Privacy Section to the end of the EAA
Purpose/Description of the Change
Purpose/Description of the Change
For ease of reference the Privacy Section has been moved to the end of the EAA.
Language Settings in Online Banking
Purpose/Description of the Change
Purpose/Description of the Change
Clarification regarding default language for Online Banking.
Edits to the RBC Digital Banking Security Guarantee
Purpose/Description of the Change
Purpose/Description of the Change
This section was amended to reflect the defined terms and to provide examples for clarification.
New “Credit Services” features
Purpose/Description of the Change
Purpose/Description of the Change
Sections “Summary”, “2. Digital Banking and Other Services - Insights and Analytical Tools”, and “3. Definitions” were amended to address our new Credit Service features.