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RBC Express Mobile
Introducing RBC Express® Mobile - business banking in the palm of your hand.

In a meeting, on the road, or just on-the-go? RBC Express Mobile can help you stay on top of your important business banking tasks, including:

  • View balances and transactions
  • Transfer funds between accounts
  • Approve payments and transfers made by other users
  • Find an RBC Royal Bank® branch or ATM
Get RBC Express Mobile Now!
Be Even More Efficient

RBC Express Mobile is an intuitive app that brings the robust and flexible features of RBC Express Online in to the palm of your hand. Our business banking solution helps businesses:

  • Securely delegate banking and financial responsibilities to multiple users
  • Increase productivity across the enterprise
  • Protect against fraud internally and externally

Not yet familiar with RBC Express?

Your Data is Secure

With RBC Express Mobile, your company’s banking information is protected by multi-level security features and state of the art encryption—and includes many of the same security measures used in RBC Express Online.

Learn more about security and protection

Video: RBC Express Mobile
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Conveniently and securely review account information, transfer funds, approve payments and transfers, and much more. When it comes to convenience, simplicity and security, RBC Express Mobile is with you every step of the way.

Getting Started

RBC Express Mobile makes it easier than ever to stay on top of your business accounts and day to day banking tasks. Signing in is quick and simple, yet just as secure as accessing RBC Express Online.

In order to use RBC Express Mobile, you will need:

  1. To be an RBC Express Online user
  2. To be permitted to have mobile access by your RBC Express Administrator. Users will have the same permissions and limits in RBC Express Online and Mobile.
  3. A supported BlackBerry, Apple or Android device
  4. To download the app to your device
3 Easy Steps to a Secure Sign in

Once you’ve downloaded the app, signing in is quick and secure:

  1. Enter the Sign In ID and password you currently use to access RBC Express Online. Click “Sign in.”
  2. If required, click the appropriate company name. The company (or companies) you can access are listed in alphabetical order.
  3. If required, enter your token and click “Submit” to sign in.

    If your company currently uses RSA SecureID®* tokens when accessing RBC Express Online, the same tokens will be required to access RBC Express mobile. You must enter the token value each time you sign in.

 
Using the App

The mobile version of RBC Express is governed by your online permissions. So, once you’ve signed in, you can use RBC Express Mobile to access many of the same services such as:

  • View balances and/or transactions for your business deposit accounts
  • Transfer funds between accounts
  • Approve transactions made by other users
  • Release fully-approved transactions
  • Find an RBC Royal Bank branch or ATM
 
High-security protection for your company’s cash, data and privacy

Security is always top-of-mind, especially for businesses with high-dollar and high-volume banking transactions. With RBC Express Mobile, your company’s banking information is protected by multi-level security features and state of the art encryption.

Security Features

RBC Express Mobile keeps your data private and secure at all times. The app shares many of the same security measures used in RBC Express Online including:

  • No financial data is stored on your mobile device
  • Optional “two-factor” authentication for sign in and approval
  • Customized approval rules can be set up to reflect your business' authorization processes
  • Industry-standard encryption keeps your data private and secure
Did You Know?

RBC Express is continually enhanced and upgraded to reflect the latest advances in technology and provides a reliable backup for disaster recovery.

Frequently Asked Questions

What tasks can I do using the RBC Express Mobile app?

The RBC Express Mobile app is designed to save you time and help you stay on top of important tasks, including:

  • Viewing balances for your business and personal deposit accounts, credit cards, loans GICs and/or mortgages
  • Viewing transactions for your business deposit accounts
  • Transferring funds between business and personal deposit accounts, credit cards and loans
  • Approving payments and transfers made by other users
  • Finding an RBC Royal Bank branch or ATM

Users will have the same permissions and limits in RBC Express Online and Mobile.

Tour the features now

What does it cost to use the RBC Express Mobile app?

The RBC Express Mobile app is a free download. However, additional fees apply. For details, contact your RBC Royal Bank account manager or call 1-800-769-2520.

Does the RBC Express Mobile app have all the functionality of RBC Express?

RBC Express is a robust and flexible business banking solution with a full range of customizable services. The RBC Express Mobile app helps you save time by allowing you to access a subset of the RBC Express Online banking tasks, like viewing balances, transferring funds or approving transactions, on-the-go.

See the FAQs for About RBC Express to learn more about RBC Express.

What do I need to use the RBC Express Mobile app?

In order to use RBC Express Mobile, you will need:

  1. To be an RBC Express Online user, permitted to mobile access by your RBC Express Administrator.
  2. A supported BlackBerry, Apple or Android device with a data connection.
  3. To download the RBC Express Mobile app to your device.

Do I need a specific mobile device to use the RBC Express Mobile app?

The RBC Express Mobile app works on the following devices:

Android
Samsung Galaxy S III Samsung S4 Samsung Galaxy Note II Other
Android 4.1 ·
Android 4.2 · · · ·
Android 4.3 ·
Apple
iPhone 4 iPhone 4s iPhone 5 iPad* Other
iOS 6 · · · · ·
iOS 7 · ·

*Requires WiFi + Cellular model iPad

BlackBerry
9900 Z10 Q10 Other
OS7 ·
OS10.2 ·

Legend:
Full Support (RBC Certified)
· Application can be installed, but not certified by RBC
Not Applicable

How do I download the RBC Express Mobile app?

Search for “RBC Express Business Banking” from your device's App site:

  • BlackBerry users: Download the app from BlackBerry World
  • Apple users: Download the app from the Apple App Store
  • Android users: Download the app from the Google Play Store

NOTE: Before you download the RBC Express Mobile app, please confirm that the app is developed/authored by Royal Bank of Canada. If that’s not the case, please notify us as soon as possible by sending an email to: mobile.feedback@rbc.com.

What language options are available for the RBC Express Mobile app?

The RBC Express Mobile app is offered in both English and French. To switch languages, just change the language settings of your device.

Is the RBC Express Mobile app secure?

Yes. With RBC Express Mobile no financial data is stored on your mobile device. In addition, the app shares many of the same security measures used in RBC Express Online.

Is my password saved on the device?

No, the RBC Express Mobile app does not save your password on your device. However, the Sign In ID can be saved on the device using the “Remember Me” function (for quicker and easier login). We take the precaution of encrypting all such data for your security.

What happens if I lose my device?

No financial data is actually stored on your device. If your device is lost or stolen, it is unlikely that anyone could access your account information unless they also know your password and have your token (if applicable). However, to be safe, you should contact us as soon as possible by calling 1-800-769-25351-800-769-2535 to suspend your account. You should also call your carrier to have them disable your device.

What can I do to protect my security and privacy?

Just like when you bank online from your computer, there are some simple steps you can take to ensure the security of your information and the protection of your privacy when you use the RBC Express Mobile app:

  • Protect your password and token. They are your keys to accessing your accounts. Do not share these with anyone.
  • Memorize your password. Never store it on your mobile device, or write it down.
  • Do not choose passwords that incorporate your name, telephone number, address or birthday or those of any close friend or relative.
  • Never leave your mobile device unattended while using the RBC Express Mobile app.
  • Do not alter your mobile device from the manufacturer settings.
  • RBC will never ask you to provide personal, login or account information through unsolicited email.
  • For more information on privacy and security issues, please visit RBC’s Privacy & Security page: www.rbc.com/privacysecurity/ca/.

How do I install the RBC Express Mobile app on my Android device?

  1. On your Android phone, go to the Google Play Store and search for “RBC Express Business Banking”.
  2. Once found, verify that the developer/author of the app is Royal Bank of Canada.
  3. If you are satisfied, click “Install”.
  4. The app will automatically be downloaded and installed on your device.

How do I uninstall/delete the RBC Express Mobile app on the Android device?

Go to Settings, then Applications and then Application Manager. Locate and select the RBC Express app and then select “Uninstall”. This will automatically delete the app from your device.

Permissions – RBC Express Mobile app for Android

When downloading the RBC Express Mobile app for Android you will be presented with a list of Android permission categories, which will give you access to a range of services.

The following table lists the permissions, their descriptions and why access is required. Please note that the presentation of the permissions list differs depending on the device model and Android OS version.

Permission Why the RBC Express Mobile app needs access
Your location – Approximate location (network-based), precise location (GPS and network-based) Used by Google Maps for the Find a Location service
Phone calls – Directly call phone numbers, read phone status and identity Used to enable click-to-call under Contact Us
Storage – Modify or delete the contents of your USB storage, read the contents of your USB storage Used by Google Maps to cache map data
Network communication – Full network access, view Wi-Fi connections, view network connections Used for communication with RBC servers

For more information about how we protect your privacy and security visit the RBC Digital Privacy policy.

How do I download and install the RBC Express Mobile app on my Apple device?

  1. First, launch the Apple App Store from your device and search for “RBC Express Business Banking”.
  2. Next, verify that the developer/author of the app is Royal Bank of Canada.
  3. If you are satisfied, click the “Free” icon.
  4. When the icon changes to “Install” click it again.
  5. When prompted, enter your App Store credentials.
  6. Once you’ve completed the above step, the app will be automatically downloaded and installed onto your device.

How do I uninstall/delete the RBC Express Mobile app from my Apple device?

Highlight and hold down the RBC Express icon on your screen. There will be an 'x' mark located on the upper-right hand corner of the icon. Tap the 'x' mark and the app will be automatically deleted from your device.

How do I download and install the RBC Express Mobile app on my BlackBerry?

From BlackBerry App World:

  1. Click on the BlackBerry World icon on your device and search for “RBC Express Business Banking”.
  2. Once found, verify that the developer/author of the app is Royal Bank of Canada.
  3. If you are satisfied, click “Download”.
  4. Enter your BlackBerry World credentials if prompted.
  5. Once you’ve completed the above step, the app will automatically be downloaded and installed onto your device.

How do I uninstall/delete the RBC Express Mobile app from my BlackBerry?

For BlackBerry 7 devices, highlight the RBC Express icon on your screen, click on the Menu key and select “Delete.” You will be prompted to delete the app. Once you’ve confirmed, the app will be automatically deleted from your device.

For BlackBerry 10 devices, highlight and hold down the RBC Express icon on your screen. A trash can icon will appear on the upper-right hand corner of the icon. Tap the trash can icon. You will be prompted to delete the app. Once you’ve confirmed, the app will be automatically deleted from your device.

Who do I contact to get help using the RBC Express Mobile app?

If you have questions or are experiencing technical problems, please call our Help Desk at 1-800-769-2535 for assistance during the following hours:

Monday - Thursday: 7:30 AM – 2:30 AM EST
Friday: 7:30 AM - 9:30 PM EST
Sunday: 7:00 PM - 2:30 AM EST

NOTE: For help with Internet connections and device settings, please contact your wireless carrier directly.

My session timed out. What should I do?

Session timeouts are a security feature of the app. They are designed to keep your financial data safe and secure by automatically logging you out whenever there is no activity for a period of time. For example, if after signing in you were to leave your device unattended for some reason, the timeout feature would prevent possible access/abuse by someone else.

If a timeout occurs, simply sign back in.

I’ve been locked-out of the RBC Express Mobile app; what should I do?

For the protection of customers, it is our standard practice to lock-out a user after THREE (3) incorrect password tries. In the event that you’ve been locked-out of the RBC Express Mobile app, please reset your password through the “Forgot Your Pass Phrase” link on the RBC Express Online sign in page.

NOTE: With the limited size of mobile keyboards, it is very easy to mistype passwords and token values—please exercise extra care when entering data on your mobile device.

Do I need to update my RBC Express Mobile settings if I get a new phone number?

No, there is no need to update your settings after changing phone numbers.

What is RBC Express?

RBC Express is our robust and flexible business banking solution for businesses that need to:

  • Securely delegate banking and financial responsibilities to multiple users
  • Increase productivity across the enterprise
  • Protect against fraud internally and externally

Learn more about RBC Express.

Is RBC Express right for my business?

If you answer yes to any of these questions, then RBC Express may be right for your business:

  • Does your business have several bank accounts?
  • Are there different people at various levels involved with your business banking?
  • Does your business have a high volume of bank transactions?
  • Are you frustrated with the limitations of traditional electronic services?
  • Do you want to secure your business banking and improve risk management?

Learn more about RBC Express.

What are the key benefits of RBC Express?

RBC Express offers you a broad range of benefits to increase control over your cash with the convenience you need:

  • Securely delegate some of your banking and financial responsibilities
  • Divide up responsibilities for preparing and authorizing transactions
  • Manage banking and finances for your multiple companies or legal entities
  • Protect your business by requiring more than one approval authority
  • Set up banking and approval flows online to match your paper process
  • Take more control over your funds and protect yourself against fraud
  • Pay your monthly bills online without worrying about dollar limits
  • Save time by making online payroll and tax payments
  • Reduce paperwork, phone calls, visits to the bank and meetings with your bookkeeper
  • Support your business in the U.S. and around the world

Learn more about RBC Express.

What services are offered by RBC Express?

RBC Express comes with the following core services:

  • Balance and transaction reporting
  • Images of statements, cheques and other account items
  • Account transfers
  • Bill payments
  • Stop payments
  • Integrated link to Merchant Direct

Depending on your business needs, you could also benefit from:

  • Wire payments in multiple currencies
  • Direct deposits for employees and suppliers
  • Direct payments from customers
  • Tax payments and filing
  • Full details of incoming wire payments
  • Lockbox
  • Positive Pay — a cheque fraud mitigation tool
  • Chargeback reporting
  • Global banking capabilities

Learn more about RBC Express.

What are the different levels of authorization for RBC Express?

Because of the multiple access capability of RBC Express, there are different levels of authorization within the platform:

  • Administrator: These individuals can create/manage users, their associated permissions and approval flows.
  • User: These individuals can initiate transactions such as bill payments, account transfers and wire payments; however, the payments are not processed until they have been approved by the appropriate individual(s).

Learn more about RBC Express.

How do I sign up for RBC Express?

Please contact your RBC Royal Bank account manager or call us at 1-800-769-25201-800-769-2520.