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Always Practice Safe Banking

Sign Out

Be sure to sign out and close your Internet browser at the end of each banking session conducted through RBC Online Banking or the RBC Mobile app.

Protect Your Passwords

Keep your password and personal verification questions (and answers) confidential. Keep in mind that no RBC employee will ever ask you to share this information.

Get In Touch

Contact us immediately if you know or suspect that your password has become known to someone else, or if there has been suspicious activity in your account that you did not authorize.

Other Ways We Keep Your Information Safe

RBC Secure Cloud

The RBC Wallet uses RBC Secure Cloud, which is a leading-edge technology used to encrypt and protect your account and payment information.

Mobile Chat

When you chat with an RBC agent through the RBC Mobile app, your conversation is encrypted and secure, keeping your information safe at all times.

Secure Message Centre

The Message Centre in RBC Online Banking is a secure and confidential way to communicate with us online. It’s much safer than traditional email and a recommended way to get in touch with us online.

Sign-In Protection & Personal Verification Questions

When enabled, Sign-In Protection adds an extra barrier between your accounts and any unauthorized users. When you enrol, or if you turn on this service, you will be asked to provide us with your phone number, and create three unique PVQs (Personal Verification Questions) with answers only you would know — such as the year and model of your first car, or your favourite vacation spot. If you have activated this service you will be asked these questions whenever you sign in to RBC Online Banking or the RBC Mobile app.

Security & Privacy Practices at RBC

Protecting your privacy and safeguarding your personal, business and financial information is a cornerstone of our business and will always be one of our highest priorities.

Learn More About Privacy & Security at RBC

What You Can Do to Stay Safe

  • Use strong passwords — choose words, numbers or phrases that are difficult for others to guess. Don’t share private information. Remember, no RBC employee will ever ask you to share your PIN, password or Personal Verification Questions or answers

  • Avoid traditional email. Regular email is not secure — if you wish to contact us, use the Live Chat feature within the RBC Mobile app or send us a secure message within RBC Online Banking

  • Up-to-date anti-virus / anti-spyware software and use of a firewall is always a good idea to make sure your computer is protected

  • Stay vigilant. Keep an eye on your accounts and statements. If you see something suspicious, get in touch with us immediately

  • Use RBC Alerts. When you sign up to receive Alerts to notify you about large account transactions, you’ll immediately know of any suspicious or unauthorized activity.

  • Stay current with NOMI. NOMI helps you keep an eye on your money while you’re living your busy life. That’s because NOMI lets you know if there is any new or unusual activity that’s outside your typical spending routine.

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