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Always Practice Safe Banking

Sign Out

Be sure to sign out and close your Internet browser at the end of each banking session conducted through RBC Online Banking or the RBC Mobile app.

Protect Your Passwords

Keep your password and personal verification questions (and answers) confidential. Keep in mind that no RBC employee will ever ask you to share this information.

Get In Touch

Contact us immediately if you know or suspect that your password has become known to someone else, or if there has been suspicious activity in your account that you did not authorize.

Other Ways We Keep Your Information Safe

Secure Message Centre

The Message Centre in RBC Online Banking is a secure and confidential way to communicate with us online. It’s much safer than traditional email and a recommended way to get in touch with us online.

Protection & Personal Verification Questions

When enabled, Sign-In Protection adds an extra barrier between your accounts and any unauthorized users. When you enrol, or if you turn on this service, you will be asked to provide us with your phone number, and create three unique PVQs (Personal Verification Questions) with answers only you would know — such as the year and model of your first car, or your favourite vacation spot. If you have activated this service you will be asked these questions whenever you sign in to RBC Online Banking.

2-Step Verification

With 2 Step Verification from RBC, you get an added level of security to protect your information and accounts so you can stay confident that your money is safe.

See how to protect your account

Security & Privacy Practices at RBC

Protecting your privacy and safeguarding your personal, business and financial information is a cornerstone of our business and will always be one of our highest priorities.

Learn More About Privacy & Security at RBC

What You Can Do to Stay Safe

  • Use strong passwords — choose words, numbers or phrases that are difficult for others to guess. Don’t share private information. Remember, no RBC employee will ever ask you to share your PIN, password or Personal Verification Questions or answers

  • Avoid traditional email. Regular email is not secure — if you wish to contact us, send us a secure message within RBC Online Banking

  • Up-to-date anti-virus / anti-spyware software and use of a firewall is always a good idea to make sure your computer is protected

  • Protect your electronic transfers. Always use safe email, security and password practices when sending money. Create passwords and questions that are unique and not easily guessed or obtained by others.

  • Stay vigilant. Keep an eye on your accounts and statements. If you see something suspicious, get in touch with us immediately

  • Use RBC Alerts. When you sign up to receive Alerts to notify you about large account transactions, you’ll immediately know of any suspicious or unauthorized activity.

  • Stay current with NOMI. NOMI helps you keep an eye on your money while you’re living your busy life. That’s because NOMI lets you know if there is any new or unusual activity that’s outside your typical spending routine.

  • Register for Autodeposit. Anytime someone sends you money, the funds will be automatically deposited into a predetermined account, eliminating the need to create and share a security question or password.

Discover and Learn

Discover and Learn