Extra Security, More Peace of Mind

2-step verification is an added level of security that helps to keep your banking information secure. You’ll be notified any time you (or someone else) logs into your account, giving you the peace of mind that your accounts and information are safe.

How does it work?

After setting up 2-Step Verification, you’ll receive a push notification each time you log in to your account. The notification will show the type of device used, as well as your location and the date and time of the login attempt.

Once you allow the login, you’ll be able to access your account as usual.

Setting up 2-Step Verification is easy, just 3 quick steps.

See how to set up 2-Step Verification

Frequently Asked Questions

How does 2-Step Verification protect me?

Requiring an additional identity-verification step to log into your RBC Online Banking or the RBC Mobile app helps ensure that only you are able to access your money and banking details.

What if I don’t have my phone?

If you misplace your phone, there are alternative methods to log in, like receiving a security code via text message to a different phone, or answering the personal verification questions that you created the first time you signed into RBC Online Banking or the RBC Mobile app.

Does the Security Guarantee apply if I don’t use 2-Step Verification?

Yes! The RBC Digital Banking Security Guarantee² still applies whether or not you sign up for 2-Step Verification. This new feature is an added layer of security to help provide additional protection.

What if I am defrauded?

We’ve got you covered. The RBC Digital Banking Security Guarantee still applies and we’ll work closely with you to resolve any issues.

RBC Online Banking is provided by Royal Bank of Canada. RBC Mobile is operated by Royal Bank of Canada, RBC Direct Investing Inc. and RBC Dominion Securities Inc.

For a definition of an unauthorized transaction and for full details regarding the protections and limitations of the RBC Digital Banking Security Guarantee, please see your Electronic Access Agreement (opens in new window) and your Client Card Agreement for personal banking clients, and the Master Client Agreement for business clients. This guarantee is given by Royal Bank of Canada in connection with its Online and Mobile Banking services. Cardholders are not liable for losses resulting from circumstances beyond their control provided they have taken reasonable precautions to protect their Client Card and PIN (if applicable) as set out in the Client Card Agreement. Formerly known as the RBC Online Banking Security Guarantee.

RBC 2-Step Verification

Introducing the Newest Security Feature from RBC

Extra Security, More Peace of Mind

How does it work?

Frequently Asked Questions