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Extra Security, More Peace of Mind

2-step verification is an added level of security that helps to keep your banking information secure. You’ll be notified any time you (or someone else) logs into your account, giving you the peace of mind that your accounts and information are safe.

How does it work?

After setting up 2-Step Verification, you’ll receive a push notification each time you log in to your account. The notification will show the type of device used, as well as your location and the date and time of the login attempt.

Once you allow the login, you’ll be able to access your account as usual.

Setting up 2-Step Verification is easy – just a few easy steps.

See how to set up 2-Step Verification

If you prefer not to receive push notifications, see alternative authentication methods below.

Authentication Methods

Push Notification

A popup message will appear on your mobile device to confirm your identity. In some cases, you will also be asked to enter your PIN.

Text Message

You will get a text message on your mobile phone with a one-time verification code.

ID Verification

You will be asked to upload a photo of your ID, and then take a selfie to confirm your identity.

Push Notification

A popup message will appear on your mobile device to confirm your identity. In some cases, you will also be asked to enter your PIN.

Text Message

You will get a text message on your mobile phone with a one-time verification code.

ID Verification

You will be asked to upload a photo of your ID, and then take a selfie to confirm your identity.

Client Card + PIN

You will be asked to tap your client card on your device, then enter your PIN. You may be asked to confirm your identity with biometrics before entering your PIN.

Personal Verification Questions

You will be asked to answer one of the personal verification questions you set for your account.

Client Card + PIN

You will be asked to tap your client card on your device, then enter your PIN. You may be asked to confirm your identity with biometrics before entering your PIN.

Personal Verification Questions

You will be asked to answer one of the personal verification questions you set for your account.

Protect yourself from fraud

Beware of fraudsters who may contact you pretending to be RBC employees. RBC will never call, text, or email you to ask you for personal information like your account number, PIN, verification code, or password. Make sure you never share this information with people you don’t know.

Frequently Asked Questions

2-Step Verification provides an extra layer of security when you access your RBC account online. Every time you log into your account, after entering your username and password, you will receive a notification on a trusted device asking you to allow the login.

This ensures that even if someone has your username and password, only you will be able to access your banking information and carry out transactions.

A trusted device is the device you will get a notification on whenever you log into your RBC account from a different device. It can be any personal mobile device (smartphone or tablet).

You can only set up one trusted device for 2-Step Verification, so it should be one that you own and use often. Public or shared devices, like a family tablet, should not be used as a trusted device.

Once you have chosen your trusted device, ensure that you have the most recent version of the RBC Mobile app installed on it.

You will need a personal mobile device to use as your trusted device for 2-Step Verification. This can be either a mobile phone or a tablet. You cannot use a laptop or a desktop computer as your trusted device.

If you don’t have access to your trusted device, you can use the ID verification method to authenticate your identity and access your account.

If we notice any suspicious activity in your account, you may be asked to confirm your identity even if you have chosen to turn off 2-Step Verification. We do this to better protect your money online.