Commercial Cards Service Centre

If you have any questions regarding your RBC Commercial Cards program, please contact Commercial Cards Client Support at rbccommercialcards@rbc.com or 1-877-334-9938 (Monday to Friday 08:30 to 7:00 PM EST).

RBC NextLogic lets you manage your company’s expenses by:

• Issuing and cancelling cards
• Pooling credit limits across cards
• Changing card limits and setting temporary limits at your discretion
• Blocking spend by merchants, via Merchant Category Code groups

And gain clarity over your company’s expenses through:

• Increased visibility over spending patterns
• Dynamic and customizable reporting with statements available at the individual and corporate levels
• Viewing additional transaction details via enhanced data
• Integrating data to third-party expense management systems

RBC has partnered with Visa Corporation to deliver RBC NextLogic.

Two-factor authentication is one way RBC is focusing on the increased security of your accounts and data. Employees will go through a two-step process each time they log in, including using a one-time code for an extra layer of protection against fraudulent logins.

Normally, cardholders will receive their card within 10 business days through the mail. Please allow additional time for postal mail delays or special requests. If cardholders do not receive their cards after 10 days, please contact 1-888-769-2534 (1-888-ROYAL-34).

You can access up to 25 months of eStatements (current statement plus 2 years of transactional data) within RBC NextLogic. If you need additional historical information beyond 25 months, please contact RBC Commercial Cards Client Support at rbccommercialcards@rbc.com or 1-877-334-9938.

To set up auto pay, please contact your RBC Commercial Cards Client Support at rbccommercialcards@rbc.com or 1-877-334-9938 for assistance.

RBC has committed to improving our clients digital experience by offering the best card management capabilities within our current platform.

RBC will be releasing the following enhancements to the RBC NextLogic platform.

Card Controls – Will allow a Program Administrator to apply payment controls based on account and transaction limits, as well as location, time and/or spend velocity to their cardholder accounts.

Company Dashboards – Our comprehensive dashboards will allow program administrators to gain visibility and insights to your company’s spending to help you make quick and informed decisions.

Each company will have one dashboard license assigned. The program administrator can then decide which user will have the dashboard license assign to their profile.

Yes, you can change the elements and what information is represented within each dashboard.

Yes, the dashboard data can be exported into CSV or XLSX.

No, each company is assigned a single license that must be assigned to one user

Our new card control feature will allow companies to enhance their card control capabilities through the following blocking options.

• Transaction limit
• Block ATM cash withdrawal
• Block cash access transactions
• Block purchases exceeding a specified transaction limit
• Block E-commerce purchases
• Location limit
• Block cross–border transactions
• Block purchases conducted outside of the selected state (within the U.S.)
• Block purchasing for a specified country
• Allow purchasing for a specified country
• Spend velocity
• Spend velocity restrictions

Yes, the system will allow program administrators to customize the card controls for each cardholder.

Only the program administrator can add and remove card controls.

Yes, Card controls are active immediately upon creation.

No, there is no cost associated with the new features.