Service Standards References RBC Express ACH Site Map     Payments Payment Groups Payment Records Payment Files Managing Payments Funding     Reports & Data Files Reviewing Your Daily Activity Accessing Reports & Data Files Balancing Reports Report Types Data Files   Frequently Asked Questions When should I send in my file when direct deposits are due on a weekend or holiday? Do I need to have a signed agreement with customers whose account I debit from?   Where do I find a copy of the agreement form? My customer(s) have advised that they have not received their payment. Why not? Why has my file not been processed? I have put money into my account. Why has my file not processed? My file is blocked. What do I do? My file is rejected. What do I do? My file is in-excess. What do I do? RBC Express FAQs

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