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Customers who purchased a vacation package with Conquest Vacations using their RBC Royal Bank Visa Credit Card and are unable to take their scheduled vacation due to Conquest Vacations recent declaration of suspended operations will be reimbursed.
In addition, Visa cardholders who purchased their ticket online, by phone, or by mail, are protected through the Visa E-Promise. The Visa E-Promise ensures that cardholders who did not receive services as promised can contact their issuer directly to obtain a credit to their account. More details of the Visa E-Promise can be found on www.visa.ca .
Clients who purchased their Conquest vacation with their RBC Royal Bank Visa Credit Card are able to make a claim to receive reimbursement for the portion of the travel/vacation services that were not rendered.
Clients who used their RBC Visa to book a vacation directly with Conquest Vacations are entitled to a refund based on "services not rendered". Please call our card services group at 1-800-769-2512 to initiate a claim.
Your credit will be processed to your Visa account within 4-6 weeks from the date that you contact us.
Clients should contact RBC within 75 days from their flight date.
Yes you will be charged for any alternate arrangements purchased with your Visa card but please check directly with your airline as many flights will continue to be fulfilled.
Cardholders should contact RBC’s Card Services group 1-800-769-2512 who will, in most instances, assist them with temporary credit increases and other appropriate solutions.
Cardholders may also contact Visa emergency services at 1-800-847-2911. Cardholders who are grounded in the US or Latin America can call 1-800-847-2911 or collect at 410-581-9994.
Air Canada, Skyservice and CanJet Airlines are advising passengers that all Conquest Vacations customers booked with one of these three airlines will provide transportation home as scheduled (up to and including April 21, 2009).
Yes, please contact the RBC Rewards Travel Redemption Centre at 1-877-636-2870. They will refund all points and associated cash top ups.
Cardholders may receive reimbursement for the portion of the services that were not rendered.
Cardholders should retain supporting documentation for services not rendered e.g. receipts, unused tickets, etc.
Coverage for the default or bankruptcy of a travel supplier is not covered under this card insurance feature.
While we do offer Flight Delay Insurance on some of our cards, the Conquest Vacations situation would fall under default or bankruptcy of a travel supplier which is not a covered risk.
Protecting your credit card balance with BalanceProtector insurance is easy, and the application only takes a few minutes to complete.