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RBC® Visa Gift Cards

Effective June 1st, 2021, RBC will discontinue the RBC VISA Prepaid Gift Card Program. As of this date, RBC Royal Bank will no longer issue new or replacement cards including for lost, stolen or expired cards. Cardholders requiring replacement cards will instead have any remaining card balances returned to them directly by RBC.

Existing RBC VISA Prepaid Gift Cards that have been issued will otherwise continue to operate and be supported until the card expires as set out in the RBC Royal Bank Prepaid Gift Card Agreement. Funds on the cards will not expire.

Cardholders may continue to access cardholder support services and use the phone number on the back of the card until the card expires. You can contact us through this number if your card needs to be replaced after June 1st, 2021 (for example, because your card is lost, stolen or expired).

Frequently Asked Questions

The following provides answers to some commonly asked questions about
RBC Visa Gift Cards purchased at RBC Royal Bank branches.

General Questions

Expand - Are RBC Visa Gift Cards credit cards? Are RBC Visa Gift Cards credit cards?

Expand - Where can I find the applicable fees and full terms and conditions for my RBC Visa Gift Card? Where can I find the applicable fees and full terms and conditions for my RBC Visa Gift Card?

Expand - Are RBC Visa Gift Cards re-loadable? Are RBC Visa Gift Cards reloadable?

Expand - Are RBC Visa Gift Cards re-loadable? Are RBC Visa Gift Cards refundable?

Expand - I have an RBC Visa Gift Card that expired October 2012 (10/12) or earlier and it still had funds on it, can I get a new card issued with the remaining balance carried over?? I have an RBC Visa Gift Card that expired October 2012 (10/12) or earlier and it still had funds on it, can I get a new card issued with the remaining balance carried over?

Expand - Do RBC Visa Gift Cards have an expiry date? Do RBC Visa Gift Cards have an expiry date?

Expand - Can RBC Visa Gift Cards be replaced if they are lost or stolen? Can RBC Visa Gift Cards be replaced if they are lost or stolen?

Using RBC Visa Gift Cards

Expand - How can I check my RBC Visa Gift Card balance? How can I check my RBC Visa Gift Card balance?

Expand - What happens to unused card balances upon expiry? What happens to unused card balances upon expiry?

Expand - Can RBC Visa Gift Cards be used while travelling outside of Canada? Can RBC Visa Gift Cards be used while travelling outside of Canada?

Expand - Who can I contact to discuss a dispute or declined transaction? Who can I contact to discuss a dispute or declined transaction?

Expand - Why should RBC Visa Gift Cards be registered? Why should RBC Visa Gift Cards be registered?

Expand - Can I make online purchases or pay bills online with my card? Can I make online purchases or pay bills online with my card?

Expand - Can RBC Visa Gift Cards be used for services such as hotel reservations, car rentals or restaurants? Can RBC Visa Gift Cards be used for salon services or restaurant bills?

Expand - Can RBC Visa Gift Cards be used for services such as hotel reservations, car rentals or restaurants? Can Visa Gift Cards be used for hotel or cruise line reservations or for car rentals?

Expand - Can I make a split payment on my RBC Visa Gift Card? Can I make a split payment with my RBC Visa Gift Card?

Expand - Can recurring payments be made with an RBC Visa Gift Card? Can recurring payments be made with an RBC Visa Gift Card?

Expand - Are RBC Visa Gift Cards transferable? Are RBC Visa Gift Cards transferable?

Expand - Can I return merchandise  when I pay with an RBC Visa Gift Card? Can I return merchandise when I pay with an RBC Visa Gift Card?

Expand - What should I do if a merchant will not accept an RBC Visa Gift Card as a form of payment? What should I do if a merchant will not accept an RBC Visa Gift Card as a form of payment?

Expand - Can I use my RBC Visa Gift Card at the pump, at gas stations? Can I use my RBC Visa Gift Card at the pump, at gas stations?

Expand - My RBC Visa Prepaid Card does not have my name embossed on it - do I need to sign the sales receipt? My RBC Visa Gift Card does not have my name embossed on it – do I need to sign the sales receipt?

Expand - Can RBC Visa Gift Cards be used for cash advances or to withdraw money at an ATM? Can RBC Visa Gift Cards be used for cash advances or to withdraw money at an ATM?

Expand - Is there a PIN for these cards? Is there a PIN for these cards?

Expand - What do I do if my RBC Visa Gift Card is lost or stolen? What do I do if my RBC Visa Gift Card is lost or stolen?

 

1) RBC Visa Gift Cards are issued by Royal Bank of Canada and may be used to make purchases anywhere in the world where Visa cards are accepted. Cards cannot be used to withdraw cash at an ATM or to receive any other cash withdrawal or make financial payments at a financial institution.

 

RBC Visa Commercial Prepaid Cards

To learn more about recent changes to the commercial prepaid program click here (opens new window).

 
 

Do you have an RBC Visa Gift Card?

Visit our Cardholder Services Centre for helpful information and resources, including terms and conditions and fees of your card program.

 
 

Contact Cardholder Services

For customer service and balance inquiries call:

In Canada toll-free 1-866-466-8079
Outside of Canada or U.S. collect 1-954-377-4480