Frequently Asked Questions
The following provides answers to some commonly asked questions about RBC Visa Prepaid Incentive Cards.
Cardholder FAQs
To view frequently asked questions related to cards and card usage for cardholders click here
.
How do I order Visa Prepaid Cards for my business?
Ordering Visa Prepaid Cards is easy. Once you've been registered, you will be set up to order cards through a convenient online ordering website. Consider Visa Prepaid Cards for holiday gifts, quarterly awards, special promotions or virtually any other program you can think of.
What types of programs can I create with Visa Prepaid Cards?
Visa Prepaid Cards are ideal for virtually any type of incentive or promotional program, including:
- Performance recognition
- Holiday bonuses
- Safety awards
- Trade incentives
- Consumer rebates
|
- Consumer promotions
- New product trials/launches
- Event giveaways
- Discounts
- Contests/sweepstakes
|
- Door prizes
- Corporate gifts
- Loyalty rewards
- Sales/dealer incentives
- Coupon replacements
|
Why is there a purchase fee for RBC Visa Prepaid Cards?
There is a fee to purchase RBC Visa Prepaid Cards to cover the cost of setting up the program, manufacturing the cards and providing services. There are no usage fees charged to cardholders when they make purchases and no maintenance or inactivity fees charged for standard programs.
Do you offer reloadable card programs?
Companies may choose reloadable cards for their ongoing and repeat programs. Speak to a dedicated Sales and Services Team member to find out if your program qualifies.
Is there a limit to how much I can load to each Visa Prepaid Card in my program?
Yes. The minimum value for Visa Prepaid Cards is $25 and the maximum value is $1,500 for standard cards. Cards are only available in Canadian dollars. Speak to our Prepaid Card Client Services Team if you have specific card denomination requirements. They will be happy to help you with your customized solution.
Are Visa Prepaid Cards refundable?
Visa Prepaid Cards are not refundable for cash or other banking products.
Is there a minimum or maximum order requirement?
Yes, a minimum of 100 cards are required for standard RBC design card orders and 500 cards are required for co-brand or custom design card orders. Orders of fewer than 100 cards are subject to a surcharge. We recommend that you visit an RBC Royal Bank branch if you require fewer than 100 cards for your program. For single card orders of 10,000 or more, please speak to our Prepaid Card Client Services Team for cost, card production timing and delivery.
Can I ship my cards directly to cardholders/recipients?
Yes, we do offer the option to ship cards directly to cardholders/recipients. Please let us know if you are interested in this option, and we will work with you on the requirements. Additional fees will apply.
Does the recipient/cardholder receive an agreement?
Each card is distributed with a Card Agreement. This agreement fully explains the terms and conditions regarding the use of the card. The standard agreement can be viewed here
. The recipient/end user of the card accepts the terms and conditions by activating the card, signing the back of the card, using the card or registering the card.
Can I use Visa Prepaid Cards in my marketing and communications materials?
Yes, you may use Visa Prepaid Cards in your marketing and communications materials including brochures, websites and advertising. All materials are subject to review and approval before they are printed, distributed or posted externally. Please speak to our Prepaid Card Client Services Team for details.
Are Visa Prepaid Cards reloadable?
Standard RBC Visa Prepaid Cards can only be loaded once, at the time of purchase. Cards cannot be reloaded. Some custom programs will allow cards to be reloaded, but these cards can only be reloaded by the organization that purchased them. Cards cannot be reloaded by cardholders. Speak to your Prepaid Card Client Services Team if you have requirements for a reloadable card program. They will be happy to help you with a customized solution that meets your business need.
Will my organization be charged any additional fees after the initial purchase of the Cards?
For standard programs there will be no additional fees charged to your organization after the cards are initially purchased.