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Purchases made at chip-enabled terminals with your RBC Chip and PIN credit card will no longer require your signature. Conversion to chip will take time so you will notice that your card will continue to be swiped at stores and restaurants that do not yet have chip-enabled terminals. You will still need to sign for these purchases but rest assured that these transactions continue to be extremely secure and you continue to be protected against fraudulent transactions under the Zero Liability Policy provided that you take reasonable precautions to protect your PIN and your card, as set out in your RBC Royal Bank® Credit Card Agreement.
For stores and restaurants without chip-enabled terminals, you will continue to be protected by swiping the magnetic stripe on your card and signing the receipt as you do today. Transactions made online or over the telephone will not require your PIN and as a reminder you should never disclose your PIN to anyone.
To change your PIN or to reset a forgotten PIN, please visit any RBC Royal Bank branch.