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RBC® Visa Gift Cards

Frequently Asked Questions

The following provides answers to some commonly asked questions about
RBC Visa Gift Cards purchased at RBC Royal Bank branches.

General Questions

Expand - Why give  RBC Visa Gift Cards instead of cash or store gift cards? Why give RBC Visa Gift Cards instead of cash or store gift cards?

Expand - Are RBC Visa Gift Cards credit cards? Are RBC Visa Gift Cards credit cards?

Expand - Where can I find the applicable fees and full terms and conditions for my RBC Visa Gift Card? Where can I find the applicable fees and full terms and conditions for my RBC Visa Gift Card?

Expand - Are RBC Visa Gift Cards re-loadable? Are RBC Visa Gift Cards reloadable?

Expand - Are RBC Visa Gift Cards re-loadable? Are RBC Visa Gift Cards refundable?

Expand - I have an RBC Visa Gift Card that expired October 2012 (10/12) or earlier and it still had funds on it, can I get a new card issued with the remaining balance carried over?? I have an RBC Visa Gift Card that expired October 2012 (10/12) or earlier and it still had funds on it, can I get a new card issued with the remaining balance carried over?

Expand - Do RBC Visa Gift Cards have an expiry date? Do RBC Visa Gift Cards have an expiry date?

Expand - Can RBC Visa Gift Cards be replaced if they are lost or stolen? Can RBC Visa Gift Cards be replaced if they are lost or stolen?

Expand - What is the RBC Blue Water Project? What is the RBC Blue Water Project™?

Purchasing RBC Visa Gift Cards

Expand - Is there a fee to purchase RBC Visa Gift Cards? Is there a fee to purchase RBC Visa Gift Cards?

Expand - Where can I purchase RBC Visa Gift Cards? Where can I purchase RBC Visa Gift Cards?

Expand - What denominations are available on RBC Visa Gift Cards? What denominations are available on RBC Visa Gift Cards?

Expand - Are there any other fees associated with RBC Visa Gift Cards? Are there any other fees associated with RBC Visa Gift Cards?

Using RBC Visa Gift Cards

Expand - How can I check my RBC Visa Gift Card balance? How can I check my RBC Visa Gift Card balance?

Expand - What happens to unused card balances upon expiry? What happens to unused card balances upon expiry?

Expand - Can RBC Visa Gift Cards be used while travelling outside of Canada? Can RBC Visa Gift Cards be used while travelling outside of Canada?

Expand - Who can I contact to discuss a dispute or declined transaction? Who can I contact to discuss a dispute or declined transaction?

Expand - Why should RBC Visa Gift Cards be registered? Why should RBC Visa Gift Cards be registered?

Expand - Can I make online purchases or pay bills online with my card? Can I make online purchases or pay bills online with my card?

Expand - Can RBC Visa Gift Cards be used for services such as hotel reservations, car rentals or restaurants? Can RBC Visa Gift Cards be used for salon services or restaurant bills?

Expand - Can RBC Visa Gift Cards be used for services such as hotel reservations, car rentals or restaurants? Can Visa Gift Cards be used for hotel or cruise line reservations or for car rentals?

Expand - Can I make a split payment on my RBC Visa Gift Card? Can I make a split payment with my RBC Visa Gift Card?

Expand - Can recurring payments be made with an RBC Visa Gift Card? Can recurring payments be made with an RBC Visa Gift Card?

Expand - Are RBC Visa Gift Cards transferable? Are RBC Visa Gift Cards transferable?

Expand - Can I return merchandise  when I pay with an RBC Visa Gift Card? Can I return merchandise when I pay with an RBC Visa Gift Card?

Expand - What should I do if a merchant will not accept an RBC Visa Gift Card as a form of payment? What should I do if a merchant will not accept an RBC Visa Gift Card as a form of payment?

Expand - Can I use my RBC Visa Gift Card at the pump, at gas stations? Can I use my RBC Visa Gift Card at the pump, at gas stations?

Expand - My RBC Visa Prepaid Card does not have my name embossed on it - do I need to sign the sales receipt? My RBC Visa Gift Card does not have my name embossed on it – do I need to sign the sales receipt?

Expand - Can RBC Visa Gift Cards be used for cash advances or to withdraw money at an ATM? Can RBC Visa Gift Cards be used for cash advances or to withdraw money at an ATM?

Expand - Is there a PIN for these cards? Is there a PIN for these cards?

Expand - What do I do if my RBC Visa Gift Card is lost or stolen? What do I do if my RBC Visa Gift Card is lost or stolen?

 

1) RBC Visa Gift Cards are issued by Royal Bank of Canada and may be used to make purchases anywhere in the world where Visa cards are accepted. Cards cannot be used to withdraw cash at an ATM or to receive any other cash withdrawal or make financial payments at a financial institution.

 

Purchase Cards

You don't need to be an RBC client to purchase RBC Visa Gift Cards. To purchase yours, visit a local branch and talk to an RBC Representative today.

Branch Locator

 

RBC Visa Prepaid Incentive Cards
Order RBC Visa Prepaid Cards in bulk for your business reward or incentive programs.

Learn more

 
 

Do you have an RBC Visa Gift Card?

Visit our Cardholder Services Centre for helpful information and resources, including terms and conditions and fees of your card program.

 
 

Contact Cardholder Services

For customer service and balance inquiries call:

In Canada toll-free 1-866-466-8079
Outside of Canada or U.S. collect 1-954-377-4480