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Frequently Asked Questions
How can I start receiving eStatements?

From the Banking tab on your RBC Royal Bank Online Banking Home Page:

Go to your Account Details

  • Select "Change Statement Options"
  • Select "Change" next to the accounts listed on the Statement Options page
  • Follow the Statement Option prompts

You will receive a confirmation once your request is complete.

When you enrol for RBC Royal Bank eStatements, you may receive one last paper statement in the mail, depending on your billing cycle. You can choose to switch back to paper statements at any time.

If you do not have access to RBC Royal Bank Online Banking, enrol now.

Which RBC Royal Bank credit cards are not eligible for the eStatement option?

You cannot select the eStatement option for:

  • RBC Royal Bank Visa Business
  • RBC Royal Bank Visa Business Avion
  • RBC Royal Bank Visa CreditLine for Small Business
  • RBC Royal Bank Visa card numbers starting with:
  • 4032 76
  • 4032 79
  • 4058 02
  • 4058 09
  • 4058 15
  • 4058 24

For the above cards, you may use the Credit Card Inquiry service to electronically view account information.

How far back can I access my eStatements?

You will have the ability to access up to 7 years of statements. The 7 year period starts with the first statement being produced after November 14, 2006 — the launch of this service. Also eStatements can not be viewed when the client has chosen the 'paper' record keeping option.

What if I need to save my statements for longer than seven years?

If you need to retain statements for longer than seven years, you have the option of either printing them or saving them on your computer.

Can my Co-Applicant view the eStatements?

Yes, your Co-Applicant can view eStatements for any month the Co-Applicant's name was on the account. However, the Co-Applicant will not receive a notification letter and cannot change the statement option.

Will the large number of statements affect the speed of my RBC Royal Bank Online Banking?

No. eStatements will reside on RBC Royal Bank's archive. Therefore, it will not affect the performance of RBC Royal Bank Online Banking on your computer.

Can I delete copies of statements I have already viewed?

No. Statements will remain in the "archive" of RBC Online Banking. This will help you retrieve older statements should you need to refer to them at a later date.

I received a new card. Can I view my statements from the old card?

Yes. This is available as long as the previous card(s) were closed/replaced with the new card. (i.e. if there was a product change or if the previous card was reported lost/stolen). It may take a full month before you are able to view the historical data from the previous card number.

Why did I not get an eStatement?

Whether paper or electronic format, no statement will be produced if there has been no transaction activity on the credit card account during the billing period.

Why can't I see eStatements prior to December 2006?

We only started archiving eStatements from November 14, 2006 onwards.

Do I need Adobe Acrobat to use Adobe Reader?

No. you do not need Adobe Acrobat to view eStatements. You will however need Adobe Reader, which is a stand-alone application that can be used you can use to open, view, search, and print PDF files, such as those created by Adobe Acrobat or Adobe LiveCycle software.

What is Adobe Reader?

Adobe® Reader® is free, universal software that lets you open, view, search, and print Adobe Portable Document Format (PDF) files with built-in security features. To date, more than 500 million copies of Adobe Reader have been distributed worldwide on 23 platforms and 26 languages.

How do I download Adobe Reader?

Visit the Adobe Reader download page or the Adobe Reader main page on Adobe.com. You can also download Adobe Reader wherever you see the Get Adobe Reader icon. Once you have clicked the link or icon, you will be led through easy steps that allow you to identify your language, platform, and connection type. Once you have completed this simple process, the Adobe Reader software downloads and installs automatically on your system.

Is Adobe Reader free?

Yes. Adobe Reader is free software available on the Adobe website at www.adobe.com/products/acrobat/readstep2.html or wherever you see the Get Adobe Reader icon.

Can I choose the 'no electronic' and 'no paper' options?

The ability to choose 'no statement' is not available. You must receive statements in either electronic or paper format and if no option is selected, the default will be paper.

I don't want to receive these eStatements anymore. How can I turn off this functionality?

To change back to a paper statement, sign in to RBC Royal Bank Online Banking.

From the Banking tab on your RBC Royal Bank Online Banking Home Page:

Go to your Account Details

  • Select "Change Statement Options"
  • Select "Change" next to the accounts listed on the Statement Options page
  • Follow the Statement Option prompts
If I switch back to paper statements, will I still have access to the previous eStatements received?

Your current preference selection determines the access that you will have. Before you switch back to a paper statement, you may save the electronic copies of the statement to your personal PC. Afterward, those statements will not appear in the archive in RBC Royal Bank Online Banking.

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