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To learn more about SecureCode, simply click on the questions below.
SecureCode is an extra level of protection against unauthorized use of your MasterCard card. Once you activate your RBC Royal Bank MasterCard card, no one can use your MasterCard number at participating online merchants without your password.
Although you are already protected with MasterCard's Zero Liability policy, SecureCode provides an extra level of security and confidence for online shopping by stopping unauthorized card use before it can even happen. When you correctly enter your SecureCode during a purchase at a participating online merchant, you confirm that you are the authorized cardholder and your purchase is then completed. If an incorrect SecureCode is entered, the purchase will not be completed. Even if someone knows your credit or debit card number, the purchase cannot be completed without your SecureCode at a participating merchant.
No. SecureCode is free to MasterCard cardholders.
This program will apply to all eligible RBC MasterCard cards, including those you already have.
No. SecureCode is quick and easy to use. When you submit an order at a participating online store your personalized SecureCode window will appear. Simply enter your password, click submit, and you're done. It's that easy!
You will both need to activate your cards and create your own passwords.
You can activate your RBC Royal Bank MasterCard card today. Registration is fast, easy and free.
You can activate your RBC Royal Bank MasterCard card at any time. Register today .
Yes. You should activate all your RBC Royal Bank MasterCard cards.
All personal RBC Royal Bank MasterCard card cards are eligible for SecureCode. Business and Expense card products are excluded from this service at this time.
Once you’ve registered and created your own private SecureCode, you can shop at participating online stores and pay with your MasterCard card. At check out, you will automatically be prompted by RBC Royal Bank will open a personalized SecureCode window on your computer screen each time you make a purchase at the participating online merchant. Simply enter your password and click "submit". Your identity will be quickly verified and the check out process will proceed to complete your purchase. Your SecureCode will never be shared with the merchant.
You will only use your password at participating SecureCode online merchants.
You can shop at any online store that has the SecureCode logo.
See the list of participating online stores . As new merchants add SecureCode to their offering, this list will continue to grow.
Over time, more and more online stores will be participating in SecureCode, but if they are not participating, your transaction will complete as it currently does today, without the SecureCode pop-up window and password verification.
Once your card is activated, your card number will be automatically recognized whenever you use it at a participating online merchant. To complete any transactions you will have to use your password.
Pop–up killer software may prevent your SecureCode password window from appearing. You will need to disable this software when you make purchases at participating online stores.
If you ever suspect that a fraudulent purchase has been made with your RBC Royal Bank MasterCard account, contact our Customer Service Department immediately by calling 1-800-769-2512. Remember to always keep your SecureCode password safe.
Yes. MasterCard's Zero Liability policy protects you against the unauthorized use of your MasterCard card even if your card is activated with SecureCode. Providing you have taken reasonable precautions to protect your PIN and your Card as set out in the RBC Royal Bank Credit Card Agreement. Always keep your SecureCode password safe.
Web browsers use standard security protocols like SSL, and S–HTTP to enable private information to be transmitted safely over the internet. When you visit a Web site with the SSL protocol, a secure connection is created between your computer and the Web site server you are visiting. Once this connection is established, you can transmit any amount of information to the Web server safely. In contrast, the S–HTTP is designed to transmit individual messages.
If a secure session is established and the information is encrypted during transmission, then others will not be able to view your information. However, you should be aware that some Web browsers will store information on your computer even after you are finished conducting your online activities. This is called caching. Therefore, you should close your browser once you are finished using the Internet, particularly if you visit secure sites to conduct financial transactions, check account balances or view any other information that you regard as private and confidential.
Your card issuer will automatically update this information in your profile.
You will need to register the new card for MasterCard SecureCode. Simply return to the registration site, and complete the registration process with your new card.
The Personal Greeting is a message that you create during sign-up. Each time you make an online purchase at a participating merchant, you will be prompted to enter your SecureCode. At this time, you'll see your Personal Greeting and other purchase details. The Personal Greeting is your assurance that you are communicating with your financial institution. If the Personal Greeting displayed in the pop–up box is incorrect, you should not enter your SecureCode, but should instead contact Customer Service immediately by calling the phone number on the back of your enrolled MasterCard card, to report a possible fraud.
Most participating merchants will display the MasterCard SecureCode logo on their site. However, even if you don't see the SecureCode logo, the merchant may still be a participant and you will be prompted to provide your SecureCode.
If you forget your SecureCode when making an online purchase, you will be supplied with your Secret Question. If you then supply the correct Answer, your purchase will be completed. Once your purchase is completed, you should visit the registration site, click on the "Forgot SecureCode" link and follow the subsequent instructions.
When you use a card that is enrolled in the MasterCard SecureCode program at participating online merchants, the merchant automatically recognizes your MasterCard card number during the transaction.
There is no need to login or sign in. When you make a purchase at a participating merchant and enter your registered MasterCard payment details, you will automatically be prompted by your financial institution to enter your SecureCode. After reviewing the details of your purchase and confirming that your Personal Greeting is correct, simply type in your SecureCode to complete your purchase.
The online purchase process will not change except that now you will be prompted to provide your SecureCode during checkout. Your SecureCode will never be revealed to the merchant during the checkout process.
Yes, you will not be asked for your SecureCode during these purchases. You will continue to be protected from unauthorized purchases by Zero Liability from MasterCard.
For information on participating in MasterCard SecureCode, please visit www.securecodemerchant.com .
Using MasterCard SecureCode provides added security to prevent your card from unauthorized use while Zero Liability protection provides peace of mind because you will not be responsible for fraudulent transactions provided you that you take reasonable precautions to protect your PIN and your card, as set out in your RBC Royal Bank® MasterCard agreement.
Please visit https://www.securesuite.net/rbc/docs/terms.jsp?partner=mc for the Terms and Conditions of your RBC MasterCard card.