Screening for ACH Direct Deposits Clients Set Up as Daily Limit or Prefunding
For “Daily Limit” clients, “in Excess” payments are not sent for screening until they are valid. Valid payments sent for screening and subsequently suspended are not included in your daily limit capacity until cleared for processing.
The value of suspended payments is not reflected in the Client Value Date Totals Report and is not included in any of the Mass Request functions. These payments will remain in our database unprocessed until the investigation is completed. Once the investigation is completed, suspended payments will be cleared or deleted by the Cash Management Client Support Centre and reported on the Payment Activity Report.
Suspended payments cleared for processing are revalidated and if your Daily Limit is exceeded, the following error message will appear along with the details on the Daily Limit Payments Details Error Report. No email alert notification will be sent.
For “Prefunding” clients, as the funding of your payments occurs when we receive your file or when it’s added through RBC Express, payments sent for screening and subsequently suspended will not be refunded and will remain in our database unprocessed until the investigation is completed.
The value of suspended payments will be reflected on the Client Settlement Totals Report and is not included in any of the Mass Request functions. Once the investigation is completed, suspended payments will be cleared or deleted by the Cash Management Client Support Centre and reported on the Payments Activity Report and Client Settlement Totals Report. Depending on the result of the investigation, a suspended payment that has been deleted will either be refunded back to your account or the funds will be held.
Converting from a Daily Limit to Prefunding or from Prefunding to Daily Limit
When converting from a Daily Limit option to a Prefund option or vice versa, the conversion will not take place if you have any outstanding Suspended payments. Notification of Suspended Payments for ACH Direct Payments & Deposits An email alert notification will be sent to you immediately. The alert will be in English and French and, for privacy, no financial information will be sent.
Please ensure that you are set up to receive our email alerts when you set up your profile and that the process is working. These are effective reminders to help you monitor your payments; however please ensure that procedures are also set up within your organization to not solely rely on email alert notification for the monitoring of payments. It is the responsibility of the client to take action upon receiving email alerts. A second email alert notification will also be sent at the end of today’s business day if you have current payments that are still suspended at the end of today’s business day.