Please choose from the topics below to browse frequently asked questions:
About RBC PayEdge
RBC PayEdge enables businesses by connecting to most of the leading accounts payable system (accounting software) and automatically reconciles payments sent to local or international suppliers from any combination of bank and credit card accounts.
RBC PayEdge’s server is hosted by the world’s’ leading cloud computing infrastructure provider which is utilized by banks, Canadian Security Intelligence Service (CSIS) and other federal agencies.
User’s information is securely encrypted in data vault, once information is deposited into the vault, it cannot be directly retrieved by RBC PayEdge’s payment application, staff, or any third party. All transactions are highly secure and insured.
Getting Started with RBC PayEdge
Adding and Managing Bank Accounts
- Add Bank Account
You can add a Canadian bank account (CAD/USD) by following these steps- Upload a void cheque
- Enter 3-digit Institution Number and the select your bank from the list displayed on screen
- Enter 5-digit Transit Number and confirm the branch address displayed on screen.
- Select the currency of your bank account – CAD or USD only
- Account Nickname will help you to distinguish between multiple bank accounts added on WayPay
- If WayPay is able to identify the branch based on the Transit Number that you provide, WayPay will automatically fill up the Branch Address field
- Account Manager and Contact Details are optional
- Accept the PAD agreement
- Click Update
Note: Would recommend providing correct and maximum information (though optional) as it will help WayPay to verify your bank account sooner and you will be able to use the bank account to make payment to suppliers. - Delete Bank Account
If you are no longer going to use a bank account added on WayPay to pay suppliers, you can delete a bank by selecting the bank and click the bin icon which says ‘Delete selected rows’. Please note that you will not be able to delete a bank account which is attached to an active payment order under progress. - Manage Bank Accounts
You can choose to hide the bank account on the dashboard or mark a bank account as a preferred payment instrument for all payments. Even though an account is marked preferred, you can select another account while making payment. You will not be able to edit bank account details which has already been verified, however, you can update the Account Nickname.
The 3 days will be applicable only for the first debit for a newly added bank account. All subsequent orders will be processed based on the processing date selected by you when submitting the order.
- Step 1: Sign into your RBC PayEdge account
-
Step 2: From the Dashboard, scroll to Manage Payables >> Your Account >> Click on Refresh Balance button
- Step 3: A pop-up message will appear confirming that you want to Reconnect Bank Account.
Click Reconnect
- Step 4: Enter your bank account credentials and connect your bank account.
If you need further assistance through this process, please contact RBC PayEdge Support at 1-833-945-4292 or service@rbcpayedge.com.
Accounting Software Integration and APIs
IMPORTANT: Only a QBO Admin will be able to connect/reconnect a QBO and RBC PayEdge account
- Step 1
Click the settings gear icon in the top right corner and follow Manage Profile > Third Party Integrations.
- Step 2
On the Third Party Integrations page, you will be able to see your existing QBO account connection. Click the Reconnect button to connect your QBO account to RBC PayEdge.
- Step 3
You will be prompted to sign in to QBO and then connect RBC PayEdge to your QBO account.
- Step 4
Once the connection is successful, you will be directed to the Third Party Integrations page of your RBC PayEdge account.
- Step 5
On the Third Party Integrations page, you will see that your QBO account is connected to RBC PayEdge, and instead of a Reconnect button, you will now see a Sync button.
- Step 6
Click on Dashboard and you will now be able to see your QBO connection on Dashboard as well. You can click Sync to sync data between RBC PayEdge and QBO.
- QuickBooks Online (QBO) – Follow the instructions in RBC PayEdge account to connect with QBO
- Sage Accounting – Follow the instructions in RBC PayEdge account to connect with Sage Accounting
- Xero – Follow the instructions in RBC PayEdge account to connect with Xero
- Add Connection – Add and establish connection to one of the supporting accounting softwares.
- Sync – For data exchange between the connected accounting software and RBC PayEdge account.
- Date Selection – By default this would be set at 30 days, if you would like to sync data beyond 30 days, you can use this feature to select the date from which the data in accounting software should sync with RBC PayEdge account.
- Last Synced At – To view the date and time of the last data sync.
- Set Preferred Connection – If there are more than one accounting softwares connected to your RBC PayEdge account, then this option will help you to set a preferred connection. The preferred connection will show on the dashboard.
- Disconnect – This will disconnect between the connection between your accounting software and RBC PayEdge account. However, this will not delete the connection and the connection will be visible on the dashboard and under Third Party Integrations.
- Reconnect – You can use this to reconnect to an accounting software which was disconnected.
- Delete – In the event that you would want to disconnect and delete connection to your accounting software, you can use this option. If you delete a connection, it will no longer appear on the dashboard or under Third Party Integrations. In case, you would like to connect to the deleted accounting software again, you can do so using Add Connection feature.
- Auto Sync – Once auto sync is enabled, PayEdge will automatically import and reconcile bill from your accounting software every Saturday at 8pm EST.
- Click the settings gear icon and follow Manage Profile >> Third Party Integrations
- Clicking Add Connection will show you the list of accounting softwares that RBC PayEdge currently supports
- Select your accounting software and you will be directed to a secure page hosted by your accounting software provider
- You will be required to enter your accounting software credentials and authorize RBC PayEdge to access data from your accounting software to facilitate accounts payable automation
- Once you authorize RBC PayEdge to access data a connection would be established between RBC PayEdge and accounting software
- Click the settings gear icon and follow Manage Profile >> Third Party Integrations
- Select Xero from the list of accounting softwares that RBC PayEdge currently supports. By clicking Continue, you will be directed to a secure page hosted by Xero.
- You will be required to enter your Xero credentials and authorize RBC PayEdge to access data from your accounting software to facilitate accounts payable automation
- You will be required to accept the account mapping between Xero and RBC PayEdge
- Once you accept account mapping, a connection will establish between RBC PayEdge and Xero
When you sync your accounting software with RBC PayEdge, the following data exchange happens:
- To RBC PayEdge
Outstanding payables/bills from your accounting software is transmitted to RBC PayEdge account and can be found under Payments >> Outstanding Payables. The information includes supplier name, currency, amount, remittance note, bill number, due date, accounting software name and invoice, if any.
Suppliers who have outstanding payables/bills is transmitted to RBC PayEdge account and can be found at Suppliers >> Manage Suppliers under Attention Needed tab. The information includes supplier name, address and email, if any - To Accounting Software
Paid bills from RBC PayEdge account is transmitted back to your accounting software and the payment is closed as Paid in the accounting software. The information includes payment order number, supplier name, currency, amount, remittance note, bill number, payment status, payment date and funding source information.
In order to share information between accounting software and RBC PayEdge account, you can use the Sync feature. Once your accounting software and RBC PayEdge account is connected, a Sync button will appear on Third Party Integrations page and on the dashboard as well. Clicking Sync will use the already established connection to share data between your accounting software and RBC PayEdge account.
To know more about your accounting software’s Data Sharing Policy please check your accounting software website.
Funding Payments
Importing Payables
- Sign into RBC PayEdge
- Click on the settings gear icon
- Select “Manage Profile”
- Select “Third Party Integrations”
- Select the accounting software you want to enable auto-sync
- Select the “Action” button and select “Auto Sync” from the dropdown menu

Our systems quietly syncs the data in the background and we'll let you know by sending you a confirmation email once the process ends.
On successful completion of the sync, on the RBC PayEdge dashboard you will be able to see a summary of the total number of payables and the total amount of outstanding payables (segregated by currency) which were brought over to RBC PayEdge as part of the sync process.
Click the View button to see a detailed list of all payables with information such as supplier name, currency, amount, remittance note, bill number, due date, accounting software name. You will also be able to view this information under Payments >> Outstanding Payables.
Note: If it is the first time you have brought over outstanding payables to RBC PayEdge, before adding the payables to a Payment Order, please ensure to add a payment method for all the suppliers. Payment method refers to the mode in which the supplier prefers to get paid.
- that the connection is still active between accounting software and RBC PayEdge,
- you have clicked Sync on RBC PayEdge dashboard and,
- you have also received an email which confirms that the sync is complete
Setting Up Your Profile/Account
Once you complete all sections and your account has been verified by RBC PayEdge the progress bar will be replaced by your account balance. If any section is incomplete the progress bar would still be visible. To ensure that you complete all sections, on the progress bar click on the sections that show status as Incomplete or Delegated and provide the required information.
Alternatively, if you would like to delegate the section to another contact as the first contact could not complete the section, you can use the Reset Delegation feature.
Using RBC PayEdge
Adding and Managing Credit Cards
- Click the Settings gear icon and follow Manage Accounts
- Click Credit Card
- Add Cardholder Details
- Add Account Details
- Select for which type of payments you want to use the credit card for (i.e. to fund payments to Suppliers who do not accept credit cards and/or for Virtual Credit Card payments)**
- Click Submit
NOTE: In order to connect your credit card to your RBC PayEdge account, RBC PayEdge will process a $0.01 transaction.



- RBC Business Cards:
- RBC Avion Visa Infinite Business
- RBC Avion Visa Business
- RBC Visa Business
- RBC Commercial Cards:
- RBC Commercial Avion Visa
- RBC Commercial Cashback Visa
- RBC Commercial Visa
By using your credit card to fund your RBC PayEdge Wallet, you give yourself the extra time to pay your suppliers by leveraging your credit card billing cycle. Additionally, some suppliers may offer rebates or incentives for early payments that you can make the most of by using your credit card.
[1] Credit card rewards may be earned in accordance with the applicable cardholder agreement or other applicable terms and conditions between you and the credit card issuer.
Adding and Managing Users
Now, RBC PayEdge has expanded from two to four pre-defined roles.
- Super Admin
- The user who creates the RBC PayEdge account will automatically be assigned the permissions of a Super Admin role
- Super Admin has full access to the portal features and can perform any function in the portal including adding any other user, approve payments and make changes to the business profile
- Users who were previously ‘Admins’ would become ‘Super Admins’
- Admin
- Admin can perform most functions in the portal with the exception of adding new users, roles and user groups
- If any user was delegated any task (using the Delegate feature), would also become an Admin
-
Approver
Approvers will be able to approve payment orders, add or edit suppliers, and bank accounts -
Data Entry Clerk
Data Entry Clerk has the ability to view all payables and create an order
- Add Role
Follow these steps to add a new role- On Manage Roles page, click Add Role
- On Add Role page, do the following
- Name – Give a name for the Role, for example Accountant, Auditor etc
- Allowed Actions – Select list of actions that this role can perform (create, edit, read and/or delete)
- Permissions – Select the permissions that you want to give this role.
- Click Add role to save the new role
- Edit Role
To edit an existing role, on the Manage Roles page click the pencil icon. You will be able to edit the Name, Allowed Actions and Permissions assigned to the role. Once edits have been made click Update to save the changes. - Delete Role
To delete a Role, on the Manage Roles page select the role and click the bin icon which says ‘Delete selected rows’. Please note that you will not be allowed to edit a role which has a user assigned to it.
- Sign-in page
There is a toggle on the top right of the Sign-in page which allows you to change your language preference from English to French. - User Information page
Once you are logged into RBC PayEdge go to Settings >> Manage Profile >> User Settings. Under User Information page you will have the option to select your Language Preference to English of French.
- Add User
Follow these steps to add a new user- On Manage Users page, click Add User
- Provide/select
- User’s Name – First Name, Last Name
- User’s Email – An email with instructions to set up credentials will be sent to this email address
- User’s Phone Number – Please provide user’s mobile number
- Language – You can select between English and French. A user for whom French was selected will receive notifications in French and the user will see a French portal
- Approver Code – Though optional, approver code will be required by users who have the permission to approve payment orders. Super Amin will have to create an approver code and communicate it with the user who will be approving orders. Approver Code will be value between 4 to 6 numeric digits
- User Groups – Select the role that you would like to assign to the user
- Edit User
To edit an existing user, on the Manage Users page click the pencil icon. You will be able to edit all user information except the email address. User’s current role would be highlighted by a tick mark beside it. - Delete User
To delete a user, on the Manage Users page select the user and click the bin icon which says ‘Delete selected rows’.
- Super Admin
- The user who creates the RBC PayEdge account will automatically be assigned the permissions of a Super Admin role
- Super Admin has full access to the portal features and can perform any function in the portal including adding any other user, approve payments and make changes to the business profile
- Users who were previously ‘Admins’ would become ‘Super Admins’
- Admin
- Admin can perform most functions in the portal with the exception of adding new users, roles and user groups
- If any user was delegated any task (using the Delegate feature), would also become an Admin
-
Approver
Approvers will be able to approve payment orders, add or edit suppliers, and bank accounts -
Data Entry Clerk
Data Entry Clerk has the ability to view all payables and create an order
Creating and Managing Payment Orders
If you need assistance making payment for your imported bills, contact the Support team at service@rbcpayedge.com or 1-833-945-4292.
Go to Payments >> View All Orders and Recurring Tab.
By clicking on the Schedule Details, you can view the order details including the Next Order Processing Date.
Suppliers will only have the ability to view the Virtual Credit Card information once. If your Supplier does not process the Virtual Credit Card information through their payment terminal at that point in time or saves it for a later date, they will not be able to view the details again. You will need to send your Supplier another Virtual Credit Card payment.
Once your Supplier view's the Virtual Credit Card information, RBC PayEdge will complete the payment within the application and this may be different from when your Suppler processes the Virtual Credit Card information through their payment terminal. Please ensure you are reconciling your payments according to when the Virtual Credit Card was processed. You can view these details on your credit card statements.



All dates are based on the systems processing timeline, not when the payable needs to be completed. Below are the required fields to set up the recurring order;
- Start Day: The day you want our system to recognize that an order will need to be created based off the Select Day
- End Day: The last day you want the order to recur.
- Frequency: How often do you want the order to recur?
- Select Day: Based on the frequency, select the day you want the order to begin processing/recur.
- Note: If Monthly is selected & the day falls on a weekend or holiday, the order will begin processing on the following business day.
- Pre-approve an order: There are 2 options when setting up recurring orders;
- Selecting yes to Pre-approve Order- When this is selected order will be created under Schedule or Pending Approval status (if there is an approval rule)
- Selecting no to Pre-approve Order- When this is selected orders will be created under Draft status and you will have to sign into PayEdge to submit the order for processing.
If any adjustment needs to be made, a new recurring order will have to be created & the old one can be deleted.
Go to Payments >> View All Orders and Recurring Tab
Beside each order is a box, Click on the box and a trashcan will highlight blue



A Virtual Credit Card is a payment method used to pay Suppliers who accept credit card payments, whereby tokenized virtual credit card details (virtual credit card number, expiry date and CVV number) are generated by Visa from a “plastic” credit card that is identified as a funding source.
Deactivation of RBC PayEdge Account
If you have exceeded 30 days past the first email sent, kindly contact PayEdge Support team at 1-833-945-4292 or service@rbcpayedge.com and they will assist you through the process.
If you have exceeded 30 days past the first email, kindly contact PayEdge Support team at 1-833-945-4292 or service@rbcpayedge.com and they will assist you through the process.
Adding and Managing Suppliers and Payments
-
Step 1
Go to Suppliers >> Add a Supplier -
Step 2
Enter the Suppliers information.
Since your creating a suppler to pay your bills, you may not have a Contact email. Please use your personal or business email. You can also use our system generated email notification@rbcpayedge.com -
Step 3
Under Supplier Payment details select No -
Step 4
Select Bill payment as a method of payment
Note: Please ensure you fill in the account information based off the bill you are paying.
To add a preferred payment method, under Suppliers >> Manage Suppliers, click the pencil icon for the supplier you wish to update the preferred payment method. On the supplier’s profile page, click Payment Methods tab where you can see all the payment methods associated with the supplier. Click Set as Preferred button for the payment method you would like to make preferred and your selection will be saved.
Note: Preferred method of payment for your suppliers can be changed at any time. Also, when making a payment, if required, you have the option to select another payment method than the preferred payment method.
2. Edit Payment Method – Once you are on the Payment Methods page for a supplier, click the pencil icon to edit one of the existing payment methods. You will be able to edit only the nickname of an existing supplier payment method. Please note to save the changes before navigating away from the page.
3. Delete Payment Method – Once you are on the Payment Methods page for a supplier, select one of the payment methods and click the bin icon which says ‘Delete selected rows’. If there are any payments associated with the payment method you would like to delete, the system will not allow you to delete the payment method.
Below is a description on how to read these error messages:

- N- Numbers
- A- Alphabets
- X- Numbers or Alphabets

RBC PayEdge gives you the flexibility to pay your Canadian and international suppliers in multiple ways. The different payment methods supported by RBC PayEdge are
- Electronic Fund Transfers (EFT)
- Email Money Transfer/Interac e-Transfers (Canada)
- Wire Transfer/International Wire Transfer
- Cross-border ACH
- International Payment
- Cheque
- Bill Payment
- Virtual Credit Card
- Suppliers who do not have a single payment method added
These Suppliers can be found at Suppliers >> Manage Suppliers under Attention needed tab. Payment method can be added in the following ways:- Select one supplier and add the Payment Method you wish to add manually and click Save
- Select multiple suppliers, click Actions >> Payment Method and select one Payment Method that needs to be applied for all suppliers. Once the payment method is selected, update individual values for each payment method and click Save.
- Request payment method either from single or multiple suppliers and click the mail icon which says ‘Send mail to contacts in selected rows’. This will send an email to the selected suppliers requesting them to provide payment information. Please note, to use this feature, you will need to have supplier’s email address.
- Suppliers who have at least one payment method added
These suppliers can be found at Suppliers >> Manage Suppliers either under Corporation or Individuals tab. New payment method can be added in the following ways:- Request payment method either from single or multiple suppliers and click the mail icon which says ‘Send mail to contacts in selected rows’. This will send an email to the selected suppliers requesting them to provide payment information. Please note, to use this feature, you will need to have supplier’s email address. If supplier provides payment method information, this will be added as a new payment method in addition to the existing one.
- Under Corporation tab, select one of the suppliers and click the pencil icon to edit the supplier record. You will be taken to the supplier profile page where you will have two tabs Supplier Profile and Payment Methods. Under Payment Methods tab you can add a new payment method, and this will be added as a new payment method in addition to the existing one.
Before adding a Virtual Credit Card as a Payment Method, you will be required to add an RBC Business or Commercial Credit Card as funding source.
1. Manually
Suppliers can be added under Suppliers >> Add a Supplier. Follow the on-screen instructions to add a supplier. If you add a payment method for the supplier, you will find the supplier either under Corporation or Individual tab under Manage Suppliers depending on what supplier type you selected while adding the supplier. In case you chose to request payment method information from the supplier, the supplier will be found under Attention needed tab till the supplier provides payment method information or you add a payment method manually in the meantime.
Note: Suppliers added manually will not sync with your accounting software.
2. Mass Import
If you have many suppliers and want to save time by adding all of them at once, Mass Import is the feature that you should use. You can find the feature under Suppliers >> Mass Import.
If you have already connected to an accounting software, you will have an option to Import from Accounting Platform. You can click the button Import Suppliers to import all suppliers from accounting software.
By default, the suppliers imported from your accounting software can be found on your RBC PayEdge account at Suppliers >> Manage Suppliers under Attention Needed tab.
Suppliers are in this section because their payment information is not complete. Once the payment method has been provided or updated for the supplier, the supplier record will move to either Corporation or Individuals tab as applicable.
For suppliers who already have a valid payment method added in their accounting software can be found under Corporation or Individuals tab as applicable.
If you have not connected an accounting software to RBC PayEdge, you can download a Supplier Template, fill it up with relevant details; if you have any questions, there is a Helpful Summary which you can refer when filling this template. Upload the completed file and all the suppliers will be added to your RBC PayEdge account. Please note that suppliers added this way will not sync with your accounting software.
1. Select Supplier
Under Attention Needed tab, please select the supplier that you would like to update.

2. Verify Supplier's Address
To verify supplier's address from the list of addresses
- Enter supplier's address
- Select the correct address from the list
- Confirm the address
Enter the financial institution number and select the correct institution from the list

- Enter Transit Number
- Move your cursor (or Tab) to the Account Number field, the system will prompt you to confirm the bank branch based on the Transit Number you entered
- Confirm the branch
- Enter Account Number and click Save and the payment information will be saved
- Depending on the type of supplier, you will be able to find the supplier either under Corporation or Individuals tab
Swift Go (Cross-border ACH and International Payment)
- For Cross-border ACH payments in USD, these will be routed to US banks through the ACH Network.
- For International Payments in EUR, these will be routed to eligible banks. Eligible users will be provided this payment method option once supplier bank information is entered.
Approving or Rejecting Orders with Authentication or Approver Code
To check whether your mobile number is verified, follow these steps
- Sign into RBC PayEdge
- Click setting gear icon
- Select Manage Profile
- Select User Settings and you will be taken to User Information page
- If your mobile number is verified, you will see a green tick against your mobile number
- If you don't see a green tick, you will see the text Verify next to your mobile number
- If your mobile number is not correct, click Change to add/edit your mobile number and then click Update to save your changes
- Once mobile number is updated, click Verify
- You will receive an Authentication Code as a text message to your mobile number
- Enter the Authentication Code on screen and verify your number
- Once your number is successfully verified, you will see a green tick against your mobile number
Once your mobile number has been verified, you can approve or reject an order following the answer under the question ‘How do I approve or reject payment orders?’. When you try to approve or reject a payment order, you will receive an Authentication Code as a text message which you can input to approve or reject the order.
To receive an Approver Code, please contact the Super Admin of your RBC PayEdge profile. Super Admin or user who has the permission to Manage Access can set an Approver Code (numeric value between 4-6 digits) and share it with you. Only Super Admin(s) or user who has the permission to Manage Access will have access to update the code.
Note: Please remember the Approver Code as you will need it every time to approve/reject an order.
An Authentication Code is generated every time and sent to your mobile number (must be US or Canadian). An Approver Code is a predefined number (similar to a PIN) set by your Super Admin or user who has the permission to Manage Access.
Do you have a Canadian or US mobile number?
If you have a Canada or US mobile number, to approve/reject a payment order, you will require an Authentication Code, which will be sent to your mobile number as a text message every time you want to approve/reject an order. To receive an Authentication Code, you will be required to verify your mobile number on your RBC PayEdge profile.
To verify and update your mobile number, follow the below steps:
- Sign into RBC PayEdge
- Click setting gear icon
- Select Manage Profile
- Select User Settings and you will be taken to User Information page
- Click Change to add/edit your mobile number and then click Update to save your changes
- Once mobile number is updated, click Verify (very important)
If you have an international mobile number and you are not able to verify your mobile number, to approve/reject a payment order, you will require an Approver Code.
To receive an Approver Code, please contact the Super Admin of your RBC PayEdge profile. Super Admin or user who has the permission to Manage Access can set an Approver Code (numeric value between 4-6 digits) and share it with you. Only Super Admin(s) or user who has the permission to Manage Access will have access to update the code.
Note: Please remember the Approver Code as you will need it every time to approve/reject an order.
To verify and update your mobile number, follow the below steps:
- Sign into RBC PayEdge
- Click setting gear icon
- Select Manage Profile
- Select User Settings and you will be taken to User Information page
- Click Change to add/edit your mobile number and then click Update to save your changes
- Once mobile number is updated, click Verify (very important)

If you are a Super Admin or are a user who has the permission to Manage Access, you will be able to set an Approver Code for you. To set an Approver Code for you, follow these steps
- Sign into RBC PayEdge
- Click setting gear icon
- Select Manage Access >> Users
- Select the user record and edit to add an Approver Code
- Use the Approver Code to approve or reject any payment orders

- You have network coverage in your area
- Your mobile number on your profile is correct and verified, you can confirm that under User Information
- Sign into RBC PayEdge
- Click setting gear icon
- Select Manage Profile
- Select User Settings and you will be taken to User Information page
- Click Change to add/edit your mobile number and then click Update to save your changes
- Once mobile number is updated, click Verify (very important)
- Once your mobile number is verified, you will see a green tick against your mobile number
Note: Please remember the Approver Code as you will need it every time to approve/reject an order.
- Sign in to your RBC PayEdge account
- On the dashboard, click the orders under Pending Approval and you will be taken to all the orders for which approval is pending
- Select the order(s) which you would like to approve
- Under Actions button dropdown, select Approve to approve an order or select Cancel/Reject to reject an order
- Once you select Approve or Reject, you will be prompted to enter either an Authentication Code or an Approver Code
- Once you enter either the Authentication Code or Approver Code, the order will be approved or rejected based on the action that you selected
When in doubt, please follow the on screen prompts and it will guide you as to what you can use to approve or reject a payment order.
To know more about how to set an Approver Code, click here.

In case you do not want to remember an Approver Code, you can update and verify your mobile number to receive an Authentication Code as a text message every time you approve or reject a payment order.
Two-Factor Authentication
Two-Factor Authentication for Add/Edit/Delete Functions
- Sign into RBC PayEdge
- Click Settings gear icon
- Select Manage Profile
- Select User Settings and you will be taken to User Information page
- Click Verify
- Once your mobile number is verified, you will see a green tick against your mobile number
- You have network coverage in your area
- Your mobile number on your profile is correct and verified, you can confirm that under Settings >> Manage Profile >> User Settings
If you have an international mobile number and you are trying to verify your mobile number, you will not be able to verify your international mobile number. Please connect with PayEdge support at 1-833-945-4292 for next steps.
When a Super Admin/Admin or Custom Role user with admin permissions tries to use add/edit/delete functions, they might be required to enter a code which is sent to their registered mobile number. Entering the code validates that the user has permission to perform the function.
- You have network coverage in your area
- Your mobile number on your profile is correct and verified, you can confirm that under Settings >> Manage Profile >> User Settings
- Sign into RBC PayEdge
- Click Settings gear icon
- Select Manage Profile
- Select User Settings and you will be taken to User Information page
- Click Change to edit your mobile number and then click Update to save your changes
- Once mobile number is updated, click Verify (very important)
If you are trying to update your verified mobile number, enter the Two Factor Authentication Code which will be sent to your old mobile number.
*If you don’t have access to your old mobile number, first, please contact the Super Admin user of your PayEdge profile. Your Super Admin user can update your mobile number under Edit Users. Once the Super Admin has updated your mobile number, you can verify under Settings >> Manage Profile >> User Settings.

Two-Factor Authentication for Sign In
Please note, if you receive multiple Authentication Codes at any time, please use the most recent code to sign in.