Please choose from the topics below to browse frequently asked questions:

About RBC PayEdge

RBC PayEdge's Accounts Payable automation solution helps businesses streamline and automate their accounts payables process, thereby eliminates manual tasks and provides better insight and control over important financial data.

RBC PayEdge enables businesses by connecting to most of the leading accounts payable system (accounting software) and automatically reconciles payments sent to local or international suppliers from any combination of bank and credit card accounts.
Absolutely, all payments are made directly from the funding source of your choice to supplier’s bank accounts. This is made possible because RBC PayEdge is connected to existing banking infrastructure and is thereby held to the highest financial security standards. RBC PayEdge exceeds all Payment Card Industry (PCI) standards and is subject to annual compliance audits.RBC PayEdge utilizes enhanced encryption going above industry-standard procedures for payments to eliminate exposure of sensitive data.

RBC PayEdge’s server is hosted by the world’s’ leading cloud computing infrastructure provider which is utilized by banks, Canadian Security Intelligence Service (CSIS) and other federal agencies.

User’s information is securely encrypted in data vault, once information is deposited into the vault, it cannot be directly retrieved by RBC PayEdge’s payment application, staff, or any third party. All transactions are highly secure and insured.
RBC PayEdge is a cloud-based accounts payable solution that helps businesses streamline their accounts payable processes. RBC PayEdge reduces manual tasks, seamlessly connects to leading accounting and ERP platforms, and optimizes the reconciliation and approvals processes.
No, you don’t need to have your bank accounts with RBC to use RBC PayEdge.

Getting Started with RBC PayEdge

Adding and Managing Bank Accounts

Adding at least one bank account is a mandatory requirement to complete WayPay account set up. Click the settings gear icon and follow Manage Accounts to add more bank accounts or delete and manage bank accounts.
  • Add Bank Account
    You can add a Canadian bank account (CAD/USD) by following these steps
    • Upload a void cheque
    • Enter 3-digit Institution Number and the select your bank from the list displayed on screen
    • Enter 5-digit Transit Number and confirm the branch address displayed on screen.
    • Select the currency of your bank account – CAD or USD only
    • Account Nickname will help you to distinguish between multiple bank accounts added on WayPay
    • If WayPay is able to identify the branch based on the Transit Number that you provide, WayPay will automatically fill up the Branch Address field
    • Account Manager and Contact Details are optional
    • Accept the PAD agreement
    • Click Update
    Alternatively, you can also add a bank account from the dashboard under Your Accounts >> Add a Bank.
    Note: Would recommend providing correct and maximum information (though optional) as it will help WayPay to verify your bank account sooner and you will be able to use the bank account to make payment to suppliers.
  • Delete Bank Account
    If you are no longer going to use a bank account added on WayPay to pay suppliers, you can delete a bank by selecting the bank and click the bin icon which says ‘Delete selected rows’. Please note that you will not be able to delete a bank account which is attached to an active payment order under progress.
  • Manage Bank Accounts
    You can choose to hide the bank account on the dashboard or mark a bank account as a preferred payment instrument for all payments. Even though an account is marked preferred, you can select another account while making payment. You will not be able to edit bank account details which has already been verified, however, you can update the Account Nickname.
When you add a new bank account as a funding source, the first Pre-Authorized Debit (PAD) will be processed 3 days after the bank account has been verified. Please ensure to account for this time whenever you use a new bank account as a funding source for a payment order.

The 3 days will be applicable only for the first debit for a newly added bank account. All subsequent orders will be processed based on the processing date selected by you when submitting the order.
Please follow the steps below for reconnecting the live balance of your bank account.
  • Step 1: Sign into your RBC PayEdge account
  • Step 2: From the Dashboard, scroll to Manage Payables >> Your Account >> Click on Refresh Balance button
  • Step 3: A pop-up message will appear confirming that you want to Reconnect Bank Account. Click Reconnect
  • Step 4: Enter your bank account credentials and connect your bank account.
Please note, the username can be your access card number as well.

If you need further assistance through this process, please contact RBC PayEdge Support at 1-833-945-4292 or service@rbcpayedge.com.

Accounting Software Integration and APIs

In order to share information from Xero to RBC PayEdge and vice versa, there is a Sync button on your RBC PayEdge account dashboard. Clicking sync button on RBC PayEdge dashboard will establish the connection between your Xero account and RBC PayEdge account and information is shared between Xero and RBC PayEdge.
RBC PayEdge is currently in the process of upgrading its Xero integration in order to create a faster, secure and seamless connection between Xero and RBC PayEdge. In this regard, your existing connection between RBC PayEdge and Xero will be automatically disconnected. As a one-time activity, you will be required to reconnect your RBC PayEdge account to your Xero account.
In case your QBO account is disconnected from your RBC PayEdge account, you can follow these steps to reconnect your accounts.

IMPORTANT: Only a QBO Admin will be able to connect/reconnect a QBO and RBC PayEdge account
  • Step 1 Click the settings gear icon in the top right corner and follow Manage Profile > Third Party Integrations.
  • Step 2 On the Third Party Integrations page, you will be able to see your existing QBO account connection. Click the Reconnect button to connect your QBO account to RBC PayEdge.
  • Step 3 You will be prompted to sign in to QBO and then connect RBC PayEdge to your QBO account.
  • Step 4 Once the connection is successful, you will be directed to the Third Party Integrations page of your RBC PayEdge account.
  • Step 5 On the Third Party Integrations page, you will see that your QBO account is connected to RBC PayEdge, and instead of a Reconnect button, you will now see a Sync button.
  • Step 6 Click on Dashboard and you will now be able to see your QBO connection on Dashboard as well. You can click Sync to sync data between RBC PayEdge and QBO.
RBC PayEdge currently supports connection to
  • QuickBooks Online (QBO) – Follow the instructions in RBC PayEdge account to connect with QBO
  • Sage Accounting – Follow the instructions in RBC PayEdge account to connect with Sage Accounting
  • Xero – Follow the instructions in RBC PayEdge account to connect with Xero
RBC PayEdge provides you the following capabilities:
  • Add Connection – Add and establish connection to one of the supporting accounting softwares.
  • Sync – For data exchange between the connected accounting software and RBC PayEdge account.
  • Date Selection – By default this would be set at 30 days, if you would like to sync data beyond 30 days, you can use this feature to select the date from which the data in accounting software should sync with RBC PayEdge account.
  • Last Synced At – To view the date and time of the last data sync.
  • Set Preferred Connection – If there are more than one accounting softwares connected to your RBC PayEdge account, then this option will help you to set a preferred connection. The preferred connection will show on the dashboard.
  • Disconnect – This will disconnect between the connection between your accounting software and RBC PayEdge account. However, this will not delete the connection and the connection will be visible on the dashboard and under Third Party Integrations.
  • Reconnect – You can use this to reconnect to an accounting software which was disconnected.
  • Delete – In the event that you would want to disconnect and delete connection to your accounting software, you can use this option. If you delete a connection, it will no longer appear on the dashboard or under Third Party Integrations. In case, you would like to connect to the deleted accounting software again, you can do so using Add Connection feature.
  • Auto Sync – Once auto sync is enabled, PayEdge will automatically import and reconcile bill from your accounting software every Saturday at 8pm EST.
To connect your accounting software to RBC PayEdge account, follow the steps outlined below:
  • Click the settings gear icon and follow Manage Profile >> Third Party Integrations
  • Clicking Add Connection will show you the list of accounting softwares that RBC PayEdge currently supports
  • Select your accounting software and you will be directed to a secure page hosted by your accounting software provider
  • You will be required to enter your accounting software credentials and authorize RBC PayEdge to access data from your accounting software to facilitate accounts payable automation
  • Once you authorize RBC PayEdge to access data a connection would be established between RBC PayEdge and accounting software
To connect your Xero account to RBC PayEdge account, follow the steps outlined below:
  • Click the settings gear icon and follow Manage Profile >> Third Party Integrations
  • Select Xero from the list of accounting softwares that RBC PayEdge currently supports. By clicking Continue, you will be directed to a secure page hosted by Xero.
  • You will be required to enter your Xero credentials and authorize RBC PayEdge to access data from your accounting software to facilitate accounts payable automation
  • You will be required to accept the account mapping between Xero and RBC PayEdge
  • Once you accept account mapping, a connection will establish between RBC PayEdge and Xero
No, this will not affect your imported suppliers, existing payables, orders or paid bills.
PayEdge currently integrates with 3 accounting softwares, Quickbooks Online, Sage Accounts & Xero. Auto sync will be available for all accounting softwares.
Only information necessary to process the accounts payables is transmitted to RBC PayEdge, no personal information is shared.

When you sync your accounting software with RBC PayEdge, the following data exchange happens:
  • To RBC PayEdge

    Outstanding payables/bills from your accounting software is transmitted to RBC PayEdge account and can be found under Payments >> Outstanding Payables. The information includes supplier name, currency, amount, remittance note, bill number, due date, accounting software name and invoice, if any.

    Suppliers who have outstanding payables/bills is transmitted to RBC PayEdge account and can be found at Suppliers >> Manage Suppliers under Attention Needed tab. The information includes supplier name, address and email, if any
  • To Accounting Software

    Paid bills from RBC PayEdge account is transmitted back to your accounting software and the payment is closed as Paid in the accounting software. The information includes payment order number, supplier name, currency, amount, remittance note, bill number, payment status, payment date and funding source information.

    In order to share information between accounting software and RBC PayEdge account, you can use the Sync feature. Once your accounting software and RBC PayEdge account is connected, a Sync button will appear on Third Party Integrations page and on the dashboard as well. Clicking Sync will use the already established connection to share data between your accounting software and RBC PayEdge account.

    To know more about your accounting software’s Data Sharing Policy please check your accounting software website.
RBC PayEdge has pre-existing API’s and in some cases, the ability to create more tailored API’s to enable custom integrations for your business. If you’re interested in exploring a custom API, please get in touch with us at service@rbcpayedge.com

Funding Payments

RBC PayEdge allows you to add funds from your bank accounts or credit cards to a virtual wallet. This is a great way to reduce payment processing times.

Importing Payables

To ensure an efficient and smooth accounts payable process, only suppliers who have outstanding payables/bills will be brought over to RBC PayEdge when you use the Sync feature available on RBC PayEdge dashboard and Third Party Integrations. However, you have an option to bring all suppliers to RBC PayEdge, using Mass Import.
To enable auto-sync, follow these steps:
  • Sign into RBC PayEdge
  • Click on the settings gear icon
  • Select “Manage Profile”
  • Select “Third Party Integrations”
  • Select the accounting software you want to enable auto-sync
  • Select the “Action” button and select “Auto Sync” from the dropdown menu
Once Auto sync is enabled you will see a check mark in the third party integration page, as shown below:
If you need assistance setting up auto-sync, contact the Support team at service@rbcpayedge.com or 1-833-945-4292.
Absolutely, invoices if attached to the payable would be brought over to RBC PayEdge and can be viewed while creating an order under Actions >> View Invoice. Please note that the file format of the invoices will have to be .PDF/.PNG/.JPEG for you to view the invoice.
Once you have established a connection between your accounting software and RBC PayEdge, first select the date from which you would like the outstanding payables/bills from your accounting software should sync with RBC PayEdge account and then click Sync. You can initiate sync either from RBC PayEdge dashboard or on Third Party Integrations page.

Our systems quietly syncs the data in the background and we'll let you know by sending you a confirmation email once the process ends.

On successful completion of the sync, on the RBC PayEdge dashboard you will be able to see a summary of the total number of payables and the total amount of outstanding payables (segregated by currency) which were brought over to RBC PayEdge as part of the sync process.

Click the View button to see a detailed list of all payables with information such as supplier name, currency, amount, remittance note, bill number, due date, accounting software name. You will also be able to view this information under Payments >> Outstanding Payables.

Note: If it is the first time you have brought over outstanding payables to RBC PayEdge, before adding the payables to a Payment Order, please ensure to add a payment method for all the suppliers. Payment method refers to the mode in which the supplier prefers to get paid.
Whenever you would like to see latest payables added in the accounting software brought over to RBC PayEdge, please ensure
  • that the connection is still active between accounting software and RBC PayEdge,
  • you have clicked Sync on RBC PayEdge dashboard and,
  • you have also received an email which confirms that the sync is complete
Once auto sync is enabled, PayEdge will automatically import and reconcile bill from your accounting software every Saturday at 8pm EST.

Setting Up Your Profile/Account

While setting up the RBC PayEdge profile, there will be a progress bar which shows which sections are complete and which sections are incomplete. This will give you an idea about the sections that need your attention.

Once you complete all sections and your account has been verified by RBC PayEdge the progress bar will be replaced by your account balance. If any section is incomplete the progress bar would still be visible. To ensure that you complete all sections, on the progress bar click on the sections that show status as Incomplete or Delegated and provide the required information.
Yes, if your contact has not completed the section, you can always complete the relevant section provided you have the information and are authorized to do. Once you complete the section, the status of the section will change from Delegated to Complete.
It could happen that you might have delegated a section to a wrong person. You can use the Reset Delegation button to cancel the previous request and delegate the section to the right person.

Alternatively, if you would like to delegate the section to another contact as the first contact could not complete the section, you can use the Reset Delegation feature.
If you do not have all the information required to complete a section, you can proceed or skip the section and complete other sections. You also have an option to delegate any section to an authorized contact to complete it. You will need the email address of your contact to delegate that section to them. Once the section has been delegated, your contact will receive an email with instructions to sign in and complete the section. On the progress bar, the status of the section would show as Delegated. Once the contact completes the section, the status of the section would be updated to Complete.
Yes, if your contact has not completed the delegated section, you can always resend the delegate email. You can use Reset Delegation to remind your contact to complete the section, this will send a new email to your contact.
After you have completed your profile, the RBC PayEdge Onboarding team will verify the information and documents that you have submitted. If everything is in place, your profile will be activated, and you can start creating payment orders to make payments to your suppliers and contractors right away. If however, more information is required, the RBC PayEdge Onboarding team will reach out to contact you prior to activating your account. Once your account is active, you can make payments to your suppliers and contractors.

Using RBC PayEdge

Adding and Managing Credit Cards

To add a credit card to your PayEdge profile, follow the steps outlined below:
  • Click the Settings gear icon and follow Manage Accounts
  • Click Credit Card
  • Add Cardholder Details
  • Add Account Details
  • Click Submit
Alternatively, you can also add a credit card from the dashboard under Your Accounts
*In order to connect your credit card to your RBC PayEdge account, RBC PayEdge will process a $0.01 transaction.
You can use your Visa and MasterCard to fund payments through RBC PayEdge. There is a 2.3% fee on the funds you source from your credit card, charged at the time of the transaction. You may also be able to make use of incentives, rewards or cashback programs[1], if applicable, that come with your credit card.

By using your credit card to fund your RBC PayEdge Wallet, you give yourself the extra time to pay your suppliers by leveraging your credit card billing cycle. Additionally, some suppliers may offer rebates or incentives for early payments that you can make the most of by using your credit card.

[1] Credit card rewards may be earned in accordance with the applicable cardholder agreement or other applicable terms and conditions between you and the credit card issuer.

Adding and Managing Users

Absolutely, RBC PayEdge gives you the capability to add any number of users and assign permissions to users based on the role that the user plays within your organization.

Now, RBC PayEdge has expanded from two to four pre-defined roles.

  • Super Admin
    • The user who creates the RBC PayEdge account will automatically be assigned the permissions of a Super Admin role
    • Super Admin has full access to the portal features and can perform any function in the portal including adding any other user, approve payments and make changes to the business profile
    • Users who were previously ‘Admins’ would become ‘Super Admins’
  • Admin
    • Admin can perform most functions in the portal with the exception of adding new users, roles and user groups
    • If any user was delegated any task (using the Delegate feature), would also become an Admin
  • Approver
    Approvers will be able to approve payment orders, add or edit suppliers, and bank accounts
  • Data Entry Clerk
    Data Entry Clerk has the ability to view all payables and create an order
Only Super Admins have access to this feature. To manage roles, click the settings gear icon and follow Manage Access >> Roles. You will be taken to Manage Roles page where you can view the list of all roles and the users assigned to each role. On this page you will be able to add, edit or delete roles.
  • Add Role
    Follow these steps to add a new role
    • On Manage Roles page, click Add Role
    • On Add Role page, do the following
      • Name – Give a name for the Role, for example Accountant, Auditor etc
      • Allowed Actions – Select list of actions that this role can perform (create, edit, read and/or delete)
      • Permissions – Select the permissions that you want to give this role.
      • Click Add role to save the new role
  • Edit Role
    To edit an existing role, on the Manage Roles page click the pencil icon. You will be able to edit the Name, Allowed Actions and Permissions assigned to the role. Once edits have been made click Update to save the changes.
  • Delete Role
    To delete a Role, on the Manage Roles page select the role and click the bin icon which says ‘Delete selected rows’. Please note that you will not be allowed to edit a role which has a user assigned to it.
There are 2 options for selecting your language preference.
  • Sign-in page
    There is a toggle on the top right of the Sign-in page which allows you to change your language preference from English to French.
  • User Information page
    Once you are logged into RBC PayEdge go to Settings >> Manage Profile >> User Settings. Under User Information page you will have the option to select your Language Preference to English of French.
Only Super Admins have access to this feature. To manage users, click the settings gear icon and follow Manage Access >> Users. You will be taken to Manage Users page where you can view the list of all existing users and you will also be able to add, edit or delete users.

  • Add User
    Follow these steps to add a new user
    • On Manage Users page, click Add User
    • Provide/select
    • User’s Name – First Name, Last Name
    • User’s Email – An email with instructions to set up credentials will be sent to this email address
    • User’s Phone Number – Please provide user’s mobile number
    • Language – You can select between English and French. A user for whom French was selected will receive notifications in French and the user will see a French portal
    • Approver Code – Though optional, approver code will be required by users who have the permission to approve payment orders. Super Amin will have to create an approver code and communicate it with the user who will be approving orders. Approver Code will be value between 4 to 6 numeric digits
    • User Groups – Select the role that you would like to assign to the user
  • Edit User
    To edit an existing user, on the Manage Users page click the pencil icon. You will be able to edit all user information except the email address. User’s current role would be highlighted by a tick mark beside it.
  • Delete User
    To delete a user, on the Manage Users page select the user and click the bin icon which says ‘Delete selected rows’.
RBC PayEdge has expanded from two to four pre-defined roles.
  • Super Admin
    • The user who creates the RBC PayEdge account will automatically be assigned the permissions of a Super Admin role
    • Super Admin has full access to the portal features and can perform any function in the portal including adding any other user, approve payments and make changes to the business profile
    • Users who were previously ‘Admins’ would become ‘Super Admins’
  • Admin
    • Admin can perform most functions in the portal with the exception of adding new users, roles and user groups
    • If any user was delegated any task (using the Delegate feature), would also become an Admin
  • Approver
    Approvers will be able to approve payment orders, add or edit suppliers, and bank accounts
  • Data Entry Clerk
    Data Entry Clerk has the ability to view all payables and create an order

Creating and Managing Payment Orders

Recurring orders are set up to pay what has already been created from a completed order. Unfortunately, our system cannot recognize or attach a new bill to the recurring order. RBC PayEdge can only reconcile single bills that have been imported from your accounting software. You will need to make new payments to every bill that is imported from your accounting software.

If you need assistance making payment for your imported bills, contact the Support team at service@rbcpayedge.com or 1-833-945-4292.
Based on our processing timelines, we are unable to set up recurring orders to be completed on the same day each month. This is because the processing date may fall on a weekend or holiday which will bump the order to a different processing day.
An email can be sent automatically to your suppliers from RBC PayEdge with payment remittance details included.
In RBC PayEdge, you can view recurring payment in the below outlined way.

Go to Payments >> View All Orders and Recurring Tab.

By clicking on the Schedule Details, you can view the order details including the Next Order Processing Date.
Go to Payments >> View All Orders and Complete Tab.
Click on the Calendar icon for the payment you would like to schedule as recurring payment
Enter the details and click Create Schedule
Understanding recurring order details
All dates are based on the systems processing timeline, not when the payable needs to be completed. Below are the required fields to set up the recurring order;
  • Start Day: The day you want our system to recognize that an order will need to be created based off the Select Day
  • End Day: The last day you want the order to recur.
  • Frequency: How often do you want the order to recur?
  • Select Day: Based on the frequency, select the day you want the order to begin processing/recur.
  • Note: If Monthly is selected & the day falls on a weekend or holiday, the order will begin processing on the following business day.
  • Pre-approve an order: There are 2 options when setting up recurring orders;
    • Selecting yes to Pre-approve Order- When this is selected order will be created under Schedule or Pending Approval status (if there is an approval rule)
    • Selecting no to Pre-approve Order- When this is selected orders will be created under Draft status and you will have to sign into PayEdge to submit the order for processing.
Note: You will also receive an email 1 day before order creation, reminding you that your recurring order is being generated.
Once a recurring order has been created there is no way to edit the details of the recurring order.
If any adjustment needs to be made, a new recurring order will have to be created & the old one can be deleted.
In RBC PayEdge, you can cancel a recurring payment in the below outlined way;

Go to Payments >> View All Orders and Recurring Tab

Beside each order is a box, Click on the box and a trashcan will highlight blue
A pop-up will appear confirming your actions
Once Confirm & Delete Recurring has been selected, a final pop-up will appear confirming the deletion of the recurring order.
In case of cancelled payments, money gets refunded to “RBC PayEdge Wallet” which can be used at a later day to fund future payment orders.

Deactivation of RBC PayEdge Account

The deactivation of your account does not affect the business profile you are connected to. If you require access to any of the profiles, please contact RBC PayEdge Support team to assist you in reactivating your account at 1-833-945-4292 or service@rbcpayedge.com.
If you received an email regarding the deactivation of your account it means you have not signed into RBC PayEdge in 11 months or more. If you want your account to stay active, sign into RBC PayEdge.

If you have exceeded 30 days past the first email sent, kindly contact PayEdge Support team at 1-833-945-4292 or service@rbcpayedge.com and they will assist you through the process.
If you received an email regarding the deactivation of your account, simply sign in to your RBC PayEdge account to prevent deactivation.

If you have exceeded 30 days past the first email, kindly contact PayEdge Support team at 1-833-945-4292 or service@rbcpayedge.com and they will assist you through the process.
The deactivation of your account does not affect the business profile you are connected to. If your account has been deactivated you will not be able to sign in and view the details of any business profile you are connected to. If you require access to any of the profiles please contact RBC PayEdge Support team to assist you in reactivating your account at 1-833-945-4292 or service@rbcpayedge.com.
If you received the following message when signing in, your account has been deactivated. You will need to contact RBC PayEdge Support team to assist you in reactivating your account at 1-833-945-4292 or service@rbcpayedge.com.

Adding and Managing Suppliers and Payments

Yes of course. Please see the steps below on how to add a supplier (vendor) for bill payment.
  • Step 1
    Go to Suppliers >> Add a Supplier
  • Step 2
    Enter the Suppliers information.
    Since your creating a suppler to pay your bills, you may not have a Contact email. Please use your personal or business email. You can also use our system generated email notification@rbcpayedge.com
  • Step 3
    Under Supplier Payment details select No
  • Step 4
    Select Bill payment as a method of payment
    Note: Please ensure you fill in the account information based off the bill you are paying.
Please refer to I do not understand the error message I’m receiving when adding a Bill Payment for a detailed explanation of the account number validation.
Supplier payment method refers to the mode in which suppliers would like to get paid. RBC PayEdge supports multiple payment methods (domestic and international) that gives you the flexibility when it comes to paying your suppliers. In order to make payment to your suppliers, RBC PayEdge requires you to assign or update at least one payment method for your suppliers.
Yes, for every supplier you can add a preferred payment method. This will help you to make payments easily without having to select the payment method every time you pay suppliers.

To add a preferred payment method, under Suppliers >> Manage Suppliers, click the pencil icon for the supplier you wish to update the preferred payment method. On the supplier’s profile page, click Payment Methods tab where you can see all the payment methods associated with the supplier. Click Set as Preferred button for the payment method you would like to make preferred and your selection will be saved.

Note: Preferred method of payment for your suppliers can be changed at any time. Also, when making a payment, if required, you have the option to select another payment method than the preferred payment method.
1. View Payment Method – On Suppliers >> Manage Suppliers click the pencil icon next to the supplier that you wish to view.and you will be shown the supplier’s profile. On the supplier profile page click the Payment Methods tab to view the payment methods associated with the supplier.

2. Edit Payment Method – Once you are on the Payment Methods page for a supplier, click the pencil icon to edit one of the existing payment methods. You will be able to edit only the nickname of an existing supplier payment method. Please note to save the changes before navigating away from the page.

3. Delete Payment Method – Once you are on the Payment Methods page for a supplier, select one of the payment methods and click the bin icon which says ‘Delete selected rows’. If there are any payments associated with the payment method you would like to delete, the system will not allow you to delete the payment method.
RBC PayEdge uses these error messages to guide you in selecting the appropriate account number- based on what Bill you are trying to pay.

Below is a description on how to read these error messages:
  • N- Numbers
  • A- Alphabets
  • X- Numbers or Alphabets
Please note, these messages also include the number of digits required to add the Payment Method successfully.
If you are still experiencing issues, contact the Support team at service@rbcpayedge.comor 1-833-945-4292.
When creating a payment order in a foreign currency, the current exchange rate offered through RBC PayEdge will appear as an option that you can choose to accept. RBC PayEdge offers competitive rates to enable payments to international suppliers.
RBC PayEdge gives you the flexibility to pay your local and international suppliers in multiple ways. The different payment methods supported by RBC PayEdge are
  • Electronic Fund Transfers (EFT)
  • Email Money Transfer/Interac e-Transfers (Canada)
  • Wire Transfer/International Wire Transfer
  • Cross-border ACH
  • International Payment
  • Cheque
  • Bill Payment
In RBC PayEdge, you can add payment method for suppliers in multiple ways as outlined below.
  • Suppliers who do not have a single payment method added

    These suppliers can be found at Suppliers >> Manage Suppliers under Attention Needed tab. Payment method can be added in the following ways:
    • Select one supplier and add payment method manually and click Save
    • Select multiple suppliers, click Actions >> Payment Method and select one payment method that needs to be applied for all suppliers. Once the payment method is selected, update individual values for each payment method and click Save.
    • Request payment method either from single or multiple suppliers and click the mail icon which says ‘Send mail to contacts in selected rows’. This will send an email to the selected suppliers requesting them to provide payment information. Please note, to use this feature, you will need to have supplier’s email address.
  • Suppliers who have at least one payment method added

    These suppliers can be found at Suppliers >> Manage Suppliers either under Corporation or Individuals tab. New payment method can be added in the following ways:
    • Request payment method either from single or multiple suppliers and click the mail icon which says ‘Send mail to contacts in selected rows’. This will send an email to the selected suppliers requesting them to provide payment information. Please note, to use this feature, you will need to have supplier’s email address. If supplier provides payment method information, this will be added as a new payment method in addition to the existing one.
    • Under Corporation tab, select one of the suppliers and click the pencil icon to edit the supplier record. You will be taken to the supplier profile page where you will have two tabs Supplier Profile and Payment Methods. Under Payment Methods tab you can add a new payment method, and this will be added as a new payment method in addition to the existing one.
You can add suppliers in two ways:

1. Manually

Suppliers can be added under Suppliers >> Add a Supplier. Follow the on-screen instructions to add a supplier. If you add a payment method for the supplier, you will find the supplier either under Corporation or Individual tab under Manage Suppliers depending on what supplier type you selected while adding the supplier. In case you chose to request payment method information from the supplier, the supplier will be found under Attention needed tab till the supplier provides payment method information or you add a payment method manually in the meantime.

Note: Suppliers added manually will not sync with your accounting software.

2. Mass Import

If you have many suppliers and want to save time by adding all of them at once, Mass Import is the feature that you should use. You can find the feature under Suppliers >> Mass Import.

If you have already connected to an accounting software, you will have an option to Import from Accounting Platform. You can click the button Import Suppliers to import all suppliers from accounting software.

By default, the suppliers imported from your accounting software can be found on your RBC PayEdge account at Suppliers >> Manage Suppliers under Attention Needed tab.

Suppliers are in this section because their payment information is not complete. Once the payment method has been provided or updated for the supplier, the supplier record will move to either Corporation or Individuals tab as applicable.

For suppliers who already have a valid payment method added in their accounting software can be found under Corporation or Individuals tab as applicable.

If you have not connected an accounting software to RBC PayEdge, you can download a Supplier Template, fill it up with relevant details; if you have any questions, there is a Helpful Summary which you can refer when filling this template. Upload the completed file and all the suppliers will be added to your RBC PayEdge account. Please note that suppliers added this way will not sync with your accounting software.
If you face this issue, please ensure that you follow these steps before saving supplier payment information. Given below is an example of Direct Deposit (EFT), if you select any other payment method for your supplier, the steps would be very similar, but the fields will vary based on the selected payment method.

1. Select Supplier

Under Attention Needed tab, please select the supplier that you would like to update.


2. Verify Supplier's Address

To verify supplier's address from the list of addresses
  • Enter supplier's address
  • Select the correct address from the list
  • Confirm the address
3. Enter Financial Institution Number

Enter the financial institution number and select the correct institution from the list
4. Enter Transit Number
  • Enter Transit Number
  • Move your cursor (or Tab) to the Account Number field, the system will prompt you to confirm the bank branch based on the Transit Number you entered
  • Confirm the branch
5. Enter Account Number and Save
  • Enter Account Number and click Save and the payment information will be saved
  • Depending on the type of supplier, you will be able to find the supplier either under Corporation or Individuals tab

Approving or Rejecting Orders with Authentication or Approver Code

If you receive multiple Authentication Codes, use the latest Authentication Code to approve or reject a payment order as the older codes will not be valid. The latest Authentication Code is valid for 5 minutes.
If your mobile number is verified, you can see a green tick against your mobile number on User Information page.

To check whether your mobile number is verified, follow these steps
  • Sign into RBC PayEdge
  • Click setting gear icon
  • Select Manage Profile
  • Select User Settings and you will be taken to User Information page
  • If your mobile number is verified, you will see a green tick against your mobile number
  • If you don't see a green tick, you will see the text Verify next to your mobile number
  • If your mobile number is not correct, click Change to add/edit your mobile number and then click Update to save your changes
  • Once mobile number is updated, click Verify
  • You will receive an Authentication Code as a text message to your mobile number
  • Enter the Authentication Code on screen and verify your number
  • Once your number is successfully verified, you will see a green tick against your mobile number
Each Authentication Code is valid for 5 minutes, unless a new code has been sent to you. You will get an error if you enter a wrong code, or it has been more than 5 minutes since the code was sent to you or you are using an old code.
To receive an Authentication Code to approve or reject a payment order, your mobile number will have to be first updated and then verified. You can update and verify your mobile number by following the answer under the question ‘How do I update and verify my mobile number?’

Once your mobile number has been verified, you can approve or reject an order following the answer under the question ‘How do I approve or reject payment orders?’. When you try to approve or reject a payment order, you will receive an Authentication Code as a text message which you can input to approve or reject the order.
If you have an international mobile number and you are not able to verify your mobile number, to approve/reject a payment order, you will require an Approver Code.

To receive an Approver Code, please contact the Super Admin of your RBC PayEdge profile. Super Admin or user who has the permission to Manage Access can set an Approver Code (numeric value between 4-6 digits) and share it with you. Only Super Admin(s) or user who has the permission to Manage Access will have access to update the code.

Note: Please remember the Approver Code as you will need it every time to approve/reject an order.
What is the difference between an Authentication Code and Approver Code?

An Authentication Code is generated every time and sent to your mobile number (must be US or Canadian). An Approver Code is a predefined number (similar to a PIN) set by your Super Admin or user who has the permission to Manage Access.

Do you have a Canadian or US mobile number?

If you have a Canada or US mobile number, to approve/reject a payment order, you will require an Authentication Code, which will be sent to your mobile number as a text message every time you want to approve/reject an order. To receive an Authentication Code, you will be required to verify your mobile number on your RBC PayEdge profile.

To verify and update your mobile number, follow the below steps:
  • Sign into RBC PayEdge
  • Click setting gear icon
  • Select Manage Profile
  • Select User Settings and you will be taken to User Information page
  • Click Change to add/edit your mobile number and then click Update to save your changes
  • Once mobile number is updated, click Verify (very important)
Do you have an international mobile number?

If you have an international mobile number and you are not able to verify your mobile number, to approve/reject a payment order, you will require an Approver Code.

To receive an Approver Code, please contact the Super Admin of your RBC PayEdge profile. Super Admin or user who has the permission to Manage Access can set an Approver Code (numeric value between 4-6 digits) and share it with you. Only Super Admin(s) or user who has the permission to Manage Access will have access to update the code.

Note: Please remember the Approver Code as you will need it every time to approve/reject an order.
If you are unable to see User Settings option under Settings >> Manage Profile, please reach out to Super Admin. Only Super Admin can enable Settings option for the role assigned to you.
If you have a Canada or US mobile number, to approve/reject a payment order, you will require an Authentication Code, which will be sent to your mobile number as a text message every time you want to approve/reject an order. To receive an Authentication Code, you will be required to verify your mobile number on your RBC PayEdge profile

To verify and update your mobile number, follow the below steps:
  • Sign into RBC PayEdge
  • Click setting gear icon
  • Select Manage Profile
  • Select User Settings and you will be taken to User Information page
  • Click Change to add/edit your mobile number and then click Update to save your changes
  • Once mobile number is updated, click Verify (very important)
Every time you approve/reject an order, an Authentication Code will be sent to your mobile number.
To receive an Approver Code, please contact the Super Admin of your RBC PayEdge profile. Super Admin (or user who has the permission to Manage Access) can set an Approver Code (numeric value between 4-6 digits) and share it with you. Only Super Admin(s) or user who has the permission to Manage Access will have access to update the code.

If you are a Super Admin or are a user who has the permission to Manage Access, you will be able to set an Approver Code for you. To set an Approver Code for you, follow these steps
  • Sign into RBC PayEdge
  • Click setting gear icon
  • Select Manage Access >> Users
  • Select the user record and edit to add an Approver Code
  • Use the Approver Code to approve or reject any payment orders
Note: Please remember the Approver Code as you will need it every time to approve/reject an order.
To view all orders on dashboard click Payments >> View All Orders. On View All Orders page, approved orders can be found under Scheduled tab. If there are more than one approver, the order will stay under Pending Approval tab until all approvers have approved the order before it can move to Schedule tab. Rejected orders can be found under Draft tab.
If you are trying to approve or reject an order and you do not receive an Authentication Code, please ensure that:
  • You have network coverage in your area
  • Your mobile number on your profile is correct and verified, you can confirm that under User Information
Sometimes, there could be network delays and you may not receive the Authentication Code immediately. In that case, click Resend Code to generate a new Authentication Code for you. Once you get the new Authentication Code, you will be able to approve or reject a payment order. The Authentication Code is valid for 5 minutes.
To update and verify your mobile phone number follow the steps outlined below:
  • Sign into RBC PayEdge
  • Click setting gear icon
  • Select Manage Profile
  • Select User Settings and you will be taken to User Information page
  • Click Change to add/edit your mobile number and then click Update to save your changes
  • Once mobile number is updated, click Verify (very important)
  • Once your mobile number is verified, you will see a green tick against your mobile number
Note: After clicking “Verify” a window will open up and a verification code will be sent to your mobile number, input the verification code on screen and click Submit to add your number as Verified
To receive an Approver Code, please contact the Super Admin of your RBC PayEdge profile. Super Admin or user who has the permission to Manage Access can set an Approver Code (numeric value between 4-6 digits) and share it with you. Only Super Admin(s) or user who has the permission to Manage Access will have access to update the code.

Note: Please remember the Approver Code as you will need it every time to approve/reject an order.
To approve a payment order, you can follow the below steps
  • Sign in to your RBC PayEdge account
  • On the dashboard, click the orders under Pending Approval and you will be taken to all the orders for which approval is pending
  • Select the order(s) which you would like to approve
  • Under Actions button dropdown, select Approve to approve an order or select Cancel/Reject to reject an order
  • Once you select Approve or Reject, you will be prompted to enter either an Authentication Code or an Approver Code
  • Once you enter either the Authentication Code or Approver Code, the order will be approved or rejected based on the action that you selected
Alternatively, on the dashboard you can click Payments >> View All Orders and on View All Orders page, you can navigate to Pending Approval tab and follow steps 3 to 6 mentioned above.
If you already have a verified mobile number and you also have an Approver Code, whenever you want to approve an order you will be required to enter an Authentication Code which will be sent to your verified mobile number as a text message.

When in doubt, please follow the on screen prompts and it will guide you as to what you can use to approve or reject a payment order.
For your protection and security we require all users are required to update and verify your mobile phone number that is on your RBC PayEdge profile. This is also mandatory for any users who approve orders.
If you are unable to verify your mobile number, please reach out to RBC PayEdge Support at 1-833-945-4292 or service@rbcpayedge.com. Meanwhile, please contact Super Admin of your account to enable Approver Code for you to avoid any payment delays.

To know more about how to set an Approver Code, click here.
If you are part of an approval rule on RBC PayEdge, whenever a payment order is submitted for approval, you will receive an email with subject 'Approval Request'. The email will have details of the payment order.
For security reasons, the Approver Code will be masked, therefore please remember or note down the Approver Code that you set for yourself or other approvers.

In case you do not want to remember an Approver Code, you can update and verify your mobile number to receive an Authentication Code as a text message every time you approve or reject a payment order.

Two-Factor Authentication

Two-Factor Authentication for Add/Edit/Delete Functions

If you are a Super Admin/Admin user or Custom Role user with admin permissions trying to access add/edit/delete functions for the first time, you will be required to enter Two Factor Authentication Code. If you try to access add/edit/delete functions in the next 30 minutes after validating the first Two Factor Authentication Code, you will not be required to enter Two Factor Authentication Code again for next 30 minutes.
If you are receiving your Two Factor Authentication code on your old mobile number, first, please contact the Super Admin user of your PayEdge profile. Your Super Admin user can update your mobile number under Edit Users. Once the Super Admin has updated your mobile number, you can verify under Settings >> Manage Profile >> User Settings.
To verify your mobile phone number follow the steps outlined below:
  • Sign into RBC PayEdge
  • Click Settings gear icon
  • Select Manage Profile
  • Select User Settings and you will be taken to User Information page
  • Click Verify
  • Once your mobile number is verified, you will see a green tick against your mobile number
Note: After clicking “Verify” a window will open up and a verification code will be sent to your mobile number, input the verification code on screen and click Submit to add your number as Verified.
When a Super Admin/Admin or Custom Role user with admin permissions tries to use add/edit/delete functions on their PayEdge profile, they might be required to enter a code which is sent to their registered mobile number. Entering the code validates that the user has permission to perform the function. To receive the code, the user’s mobile number has to be verified.
If you have a Canadian or US mobile number and do not receive Two Factor Authentication Code, please ensure that:
  • You have network coverage in your area
  • Your mobile number on your profile is correct and verified, you can confirm that under Settings >> Manage Profile >> User Settings
Sometimes, there could be network delays and you may not receive the Authentication Code immediately. The Authentication Code is valid for 5 minutes.

If you have an international mobile number and you are trying to verify your mobile number, you will not be able to verify your international mobile number. Please connect with PayEdge support at 1-833-945-4292 for next steps.
For your protection and security, effective February 27, 2021, any user who has Super Admin/Admin permissions or Custom Role with admin permissions will mandatorily require Two Factor Authentication Code for add/edit/delete functions.

When a Super Admin/Admin or Custom Role user with admin permissions tries to use add/edit/delete functions, they might be required to enter a code which is sent to their registered mobile number. Entering the code validates that the user has permission to perform the function.
If you are trying to use add/edit/delete functions and do not receive an Authentication Code, please ensure that:
  • You have network coverage in your area
  • Your mobile number on your profile is correct and verified, you can confirm that under Settings >> Manage Profile >> User Settings
Sometimes, there could be network delays and you may not receive the Authentication Code immediately. The Authentication Code is valid for 5 minutes.
To update your mobile number, follow the steps outlined below:
  • Sign into RBC PayEdge
  • Click Settings gear icon
  • Select Manage Profile
  • Select User Settings and you will be taken to User Information page
  • Click Change to edit your mobile number and then click Update to save your changes
  • Once mobile number is updated, click Verify (very important)
If you are trying to update your unverified mobile number, first, please contact the Super Admin user of your PayEdge profile as they will receive the Two Factor Authentication Code on your behalf which you need to input in the window.

If you are trying to update your verified mobile number, enter the Two Factor Authentication Code which will be sent to your old mobile number.

*If you don’t have access to your old mobile number, first, please contact the Super Admin user of your PayEdge profile. Your Super Admin user can update your mobile number under Edit Users. Once the Super Admin has updated your mobile number, you can verify under Settings >> Manage Profile >> User Settings.
Below is the list of functions that requires Two Factor Authentication Code when a Super Admin/Admin or Custom Role user with admin permissions tries to use add/edit/delete the following:
If your mobile number is already updated and verified, you don’t need to update it again for add/edit/delete functions. Two Factor Authentication Code will be sent to your verified mobile number.

Two-Factor Authentication for Sign In

The Two Factor Authentication code is only valid for 5 minutes. If you exceed the 5 minutes you need to click ‘Resend Code’. Another code will be sent to your mobile number.

Please note, if you receive multiple Authentication Codes at any time, please use the most recent code to sign in.
You have 10 tries to successfully enter the correct Authentication Code. If you are unsuccessful after the 10th try, you will be locked out for 30 minutes. Once the 30 minutes have passed, you can try again.
Each time you sign into RBC PayEdge profile, you will be required to enter a code, which is sent to your registered mobile number. Entering the code validates who you are. To receive a code for Two Factor Authentication, a Canadian/US mobile number must be added to your profile.