Frequently Asked Questions
Report My Credit Card Lost or Stolen
Once you have informed us of the loss, we will be able to block the card from future use and issue a new card to you.
Pay My RBC Credit Card
We offer many options to pay your RBC credit card: Online Banking, Telephone Banking, ATM or at your local Branch.
You can make a payment to your RBC Royal Bank Canadian Dollar Visa by using Online Banking, by telephone at 1-800-769-2511, at an RBC automated bank machine or by visiting your local RBC Royal bank branch.
See My RBC Rewards Point Balance and Redeem My Points
As an RBC Rewards cardholder, you can automatically redeem your RBC Rewards points while banking online. Simply:
- Sign into Online Banking;
- Go to your Visa Details page;
- Click on "RBC Rewards" from the self-serve menu on the right;
- View your points balance and select the items you like.
If you prefer to order by telephone, you can call us at 1-800-769-2512.
For Travel Rewards (flights, hotel stays, car rentals, travel packages, VIA Rail and cruises), call 1-877-636-2870.
Important Phone Numbers
|General Inquiries||Within North America: 1-800-769-2512
Outside North America: 416-974-7780 (collect)
|Lost or Stolen Cards||Within North America: 1-800-361-0152
Outside North America: 514-392-9167 (collect)
|Visa Secure or Mastercard SecureCode®||1-800-769-2512|
|TTY (Telecommunications Device for the Hearing Impaired)||1-800-769-2518|
|BalanceProtector® insurance — Assurant Solutions||1-888-896-2766|
|InfoProtector — Card Registry||1-877-773-7774|