Dealing with an emotional situation is difficult. Our goal is to help ease this stress by simplifying the claims process.

To file a claim under your business loan insurance plan coverage, please call us as soon as possible.

1-800-769-2523

When you call, we'll be able to provide you with faster service if you have the following items on-hand:

  • Business Client Card Number
  • Store Transit and Loan Account Number(s)
  • Client Card number for the insured person

Alternatively, you may download, complete and send us the appropriate claim form below:

General Business Loan Insurance Plan Inquiries

Important Information

  • Critical Illness claims must be submitted within 180 days of the date of diagnosis or surgery
  • Disability insurance claims must be submitted within 150 days of the date of disability
  • Life insurance claims must be submitted within 1 year of the date of death
  • Accidental dismemberment claims must be submitted within 90 days of the loss
  • You may be asked to provide the names of any doctors or hospitals that were consulted prior to the date of the claim
  • If an insured person has passed away as the result of an accident, a copy of the police/fire and/or coroner's reports will also be required Business Loan Insurance Plan is underwritten by Sun Life Assurance Company of Canada.

Contact Us

General Business Loan Insurance Plan Inquiries
Phone 1-800-769-2523