Attention: RBC Wallet – Gift Card FAQ
- Access your gift card in the Gift Cards section of the RBC Wallet app
- Take a screenshot of the gift card you wish to use. On Android, hold down the Power & Volume Down buttons. On an iPhone, hold down the Power and Home buttons.
- If you are using your gift card for an online purchase, type the number you see in your gift card, as well as the PIN.
- If you are using your gift card in-store, you can bring a printout of your gift card, or show the image of your card (and its PIN) to the retailer.
All Your Gift Cards in One Place
We know that you have more in your wallet than just debit and credit cards. That's why we also provide the option to add gift cards to the RBC Wallet1 so you can access them right when you need them.
- Add your plastic gift cards
- Check your gift card balances
- Buy additional gift cards
- Send as a gift to friends or family
- And more...
The Gift Card feature can be used by all RBC Wallet app users, and is available on all carriers. In order to get started, you will need:
- An eligible smartphone:
- - Android (5.0 or later)
- - iOS (7.0 or later)
- The latest version of the RBC Wallet1 app
Adding a Plastic Gift Card
Adding plastic Gift Cards to your RBC Wallet is simple to do. Once added, all of your gift cards are contained in one convenient location on your smartphone so they will always be with you when you need them.
Paying with a Gift Card
When a retailer signs up to be included in the RBC Wallet, they will ensure that you can use the RBC Wallet app to pay in their store or restaurant. Simply present your gift card on your device to the merchant when you’re ready to pay.
Send a Gift Card to a Friend
Purchase a Gift Card and send it to a friend for their birthday, or re-gift a card that you no longer want.
Managing Your Cards
We make it easy to manage the Gift Cards you have in your virtual RBC Wallet.
- Track balances for participating merchant gift cards
- View details
- Call customer support
- Keep a record of your Gift Card activity
Your Money is Always Safe
RBC Secure Cloud
The RBC Wallet uses RBC Secure Cloud, which is a leading-edge technology used to encrypt and protect the content of your Wallet, including your gift cards.
Should something ever happen, we will fully reimburse you for any unauthorized transactions1 made through an RBC mobile app or RBC Online Banking.
Top Questions About Gift Cards
Keeping your gift cards in the RBC Wallet is just as safe as using the plastic card. We ensure that your gift cards are securely stored while still being easily accessible to you.
For added protection, you need to set up a device passcode before you can use the RBC Wallet app.
Keep in mind that if someone can unlock your phone, they can access your gift cards. To protect your cards, remember not to share your device passcode with others.
Gift card purchases are subject to your Client Card Third Party Payment limits for CAD deposit accounts and the credit limit on your credit card account(s), as applicable. The combined maximum daily limit for gift card purchases from your CAD deposit accounts and credit card accounts is CAD $3,000.
Since this is new to some retailers, it’s a good idea to hold onto it until the value on the card is fully redeemed.
The Gift Cards feature is available on NFC-enabled iOS and Android‡ devices across all wireless carriers. If your operating system is older than Android 5.0 or iOS 7.0, you’ll need to update it before being able to use the feature.
No, RBC is not the issuer of your gift card. Each retailer has different policies on securing the remaining funds on lost gift cards. We encourage you to contact the relevant retailer to learn more about their policy and to register your gift card (if possible) to make sure you’re protected.
No worries. All your gift cards will be waiting for you the next time you sign in to the RBC Wallet using your RBC Royal Bank Online Banking credentials.
If you’re experiencing technical problems with the Gift Cards feature or the RBC Wallet app in general, please call us at 1-800-769-2555.
Unfortunately, we’re unable to recall a gift card that was sent by email. As long as your gift card hasn’t been added to another RBC Wallet, you’re able to resend it to a different email address by selecting “Activity” in the left-hand menu, opening the relevant entry in the list and tapping "Edit & Resend".
Always make sure to confirm the recipient’s email address is correct before sending a gift card.